Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8357 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was very impressed. Was taken great care of

Report a concern   August 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurse in the OB - Christina
Christina was so mindful, helpful, considerate, effective, and overall best nurse I’ve ever had.

And the nurses in the nursery unit - Carole & Kerry

Carole was so personable & attentive. & Kerry was a breath of fresh air.

They were absolutely great!
Some of the best care and bedside manner I’ve ever experienced, and they definitely deserve recognition, a raise, extra PTO, something!

I loved them.
My husband loved them.
My mother did as well.

They made the atmosphere at the hospital great.

Report a concern   August 13, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Unfortunately the doctor did not listen to my concerns and I ended up in the ER two nights later which was the night before Inhad to travel

Report a concern   August 13, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

ER physician was not friendly. He did not even examine me. Everything else was great!

Report a concern   August 13, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

EXCEPTIONAL SERVICE FROM DR. DRYDEN, NURSE CAROL AND THE ENTIRE STAFF. THANK YAL!!!!

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and professional.

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All services were very good and helpful. Nurse Rachael was very supportive and helpful during labour.

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

On time, clean, friendly and great food at the cafeteria! Thank you so much!

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

I liked everything about your services! Your entire staff from check in to departure was caring and attentive. Dr. Arai was reassuring and kept me calm with frequent updates. My assigned RN Paul was concerned about my comfort and explained everything so well. I felt I was in excellent hands from start to finish.

Report a concern   August 12, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great Care !

Report a concern   August 11, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Excellent service keep up.

Report a concern   August 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Quick getting in and out. Amazing staff. Best ER and hospital visit I’ve ever had

Report a concern   August 11, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Everythin about the treatment, the medical professionals, the location and the facility.

Report a concern   August 11, 2024 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

My husband had a procedure on 8/1 & had to be intubated. Since he is a throat cancer survivor & had 30 radiation treatments in 2005, we voiced our concerns to his anesthesiologist. Around noon on 8/2, he called me since he could not swallow & there was a lump blocking his throat. I called BSW & was told there wasn't anything they could do. I then called his Dr to beg for some pain medicine that he could swallow. He wasn't able to eat or swallow pills or water. Once I discovered that BSW hired his anesthesiologist, I again called your facility on Friday, 8/9. I was transferred several times & even though there was no call-back from BSW, his anesthesiologist called me Friday night to explain his procedure. I appreciated her call & explanation. My husband has had to eat pureed soup since swallowing was so painful. He has lost 7 lbs since 8/1. 138 lbs. down to 131 lbs.

Report a concern   August 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

We were kept updated throughout surgery.

Report a concern   August 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Felt like I was the only patient there! My nurse Kevin and Keith anesthesia Dr. were just top rate and so caring. Continually strived to make sure I had a good colonoscopy experience and so personable I felt like I had my family with me the whole time! I give this place a 10 because of the caring people and health care providers.

Report a concern   August 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses were super attentive and helpful during my surgery. I highly recommend this hospital.

Report a concern   August 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was wonderful and wry timely.

Report a concern   August 10, 2024 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

I went in feeling very sick with different symptoms. I was insulted by the NP by walking into my waiting room and asked me “ what do you want to accomplish today”.
What kind of medical treatment is that???

Report a concern   August 10, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Expertise of staff. Excellent customer service. Thanks!

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The whole process was very well organized. The staff was very nice and professional. Great experience!

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Good quality - taste great, just a little over my budget.

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The work family environment feels amazing!!!

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very professional and informative! Definitely cared about the me the patient.

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Loved every one of my nurses and techs!!

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Easy processes checking in, pre-registration, follow up. Staff was awesome and very friendly.
Surgeon is the best along with your staff.
Can't ask for more, great experience!

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful, clean hospital. Great customer service.

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Effective and friendly Doctors and Nurses.

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The entire staff was fantastic. Superb compared to other hospitals and surgery centers

Report a concern   August 9, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, respectful, competent, attentive and.kind.


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