based on 4243 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
From the minute you walk in and are greeted with a smile through the entire pre op and recovery, my experience was amazing! The staff did a wonderful job of making me feel comfortable and at ease. Kevin in pre op was amazing and has a fantastic personality, you need to clone him! Inga was also wonderful. Everyone was smiling and doing a great job!
Quick and efficient
Doctor's.
My check-in time was 7:00 am, and I arrived a few minutes early. I received a pager and waited. Around 7:30 am, my nurse came to find me, saying the doctor was ready. Despite asking twice about checking in, I was told the pager would alert me when it was time. Eventually, I got checked in, but the lack of organization was frustrating, and I noticed areas that could be improved.
Nothing spectular. Just routine. Not impressed at all. In energy the only they did wa take blood pressure and the doc gave prescription.
Every thing is very efficient and everyo ne is very nice.
Quick and easy! I was in and out in 30 mins!
The kindness of your staff. All staff were very nice and very attentive. I highly recommend better Scott and White because of the work ethic and caring nature I did have a piece of mind that things are going to go well
The staff was amazing
Everything. People are wonderful and caring!
The people been very kind and professional
Quick, professional and helpful.
I was treated so kindly and with such care. I am not sure of the spelling of the first RN that took my BP, Kelsey, but she immediately got me into
the ED. Alex was my ED nurse. She was phenomenal. She chatted with me like we had been friends for years..which is so important when you have elevated bp and svt and going into a panic attack. Thank you to
Phillip F who directed me to the correct care path. Outstanding care and compassion by all!
Quick, compassionate and competent providers
Great proffessional service
Very friendly and respectful check in staff. The nursing staff in the day surgery were kind and kept the mood light.
I was charged for emergency room services rather than urgent care
Took care of issue in timely manner. Very friendly, professional staff.
Friendly doctors and nurses who appear very knowledgeable.
Also, the timing was perfect. I like being the first surgery of the morning.
Really nice experience from the staff at Baylor Frisco. From Dr. Berry Fleming (a real expert), First assist Tina, My anesthesiologist Dr. K, and other very lovely nurses that gave me Iv’s I barely felt. I’m very satisfied with the way the nurses cheered me up. Thank you ladies for a very gentle segway into surgery!
Every person was nice.
Quick.
Everyone that cares for me, I believe were there because they had a calling. It was more than just a job for all of them.
The wait is not long before you know it your name is called out.
Friendly and professional
I was given good care there.
All questions answered. I found every single employee and medical staff very professional and friendly.
The facility and check-in process was very easy and friendly. The surgery was a success and the staff was very professional.
Neat surroundings, professional, attentive and kind staff.
The people from the front desk to the nurses to the doctor were great.