Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8350 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 19, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

No long wait! Professional people!

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses are great. Lab is fast

Report a concern   July 18, 2024 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

I checked in and listed four issues that needed immediate attention:

1. Swelling and soreness of lower right leg (the leg where I received a replacement hip on 7/9)
2. Severe constipation caused by 2 days in the hospital, taking oxycodine medicine
3. Severe discomfort from the catheter
4. My mouth had developed multiple sores inside my mouth, tongue and lips from my stay at the hospital. Resulting in an inability to eat or drink

Emergency staff tested for DVT in leg, and intestinal blockage. The attendant wanted to release me with no mention of treatment for the intense constipation or the excoriating discomfort in my mouth. I was left on my own to find treatment.

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly personnel.

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great caring team of doctors and nurses

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Fast and friendly.

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Quick, efficient, well organized, close parking, nice lobby.

Report a concern   July 18, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff was very professional, but yet we’re so kind and caring. It was one of the best experiences at a hospital had.

Report a concern   July 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The service was good

Report a concern   July 17, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Cordial and informative

Report a concern   July 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was courteous & helpful from the moment of checkin to time of departure.

Report a concern   July 16, 2024 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

I didn’t get all medical records for my newborn at the day I discharged. And I try to call, nobody answers the phone.

Report a concern   July 16, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Team is very responsive and compassionate

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Both the doctor and nurse were lovely and understanding. They were amazing.

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The nurses where excellent especially Emily C, Carly, Shannon lactation specialist, Megan, and Brittany.

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

It’s quiet, the staff immediately speaks to you.
The Dr , nurse & aides are very kind. They listen to what you are needing. Ask many ? To be sure they understand why I was there. Talked about what needs to be done. Allow me to ask ?’s. Give me all the info about medication & future appointments with my GP.

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I was very pleased and satisfied with the service my wife received.

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

everyone was very nice and helpful appointment time was right on

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone is so helpful and friendly.

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff from admissions to recovery are amazing and thank you all very much

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great service!

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and close to home

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very organized and polite.

Report a concern   July 15, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The medical providers were knowledgeable, respectful and friendly.

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything! The nurse on the labor/delivery wing are AMAZING!! Super attentive, sweet and supportive. Loved the celebration dinner idea! Super nice specially when you haven’t sleep for 24h, nice touch!

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

We are very happy as always . This was the second time we enrolled for the same facility and all nurses and doctors are over and above expectations .

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was polite, helpful, and eager to help my wife (and me). Really lowered the stress level for us. Thanks to all!

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Competent. Professional

Report a concern   July 14, 2024 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facility staffed by super personnel. Good communication, great medical care, and just a good experience, all the way round

Report a concern   July 14, 2024 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Attentive and calming staff.


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