based on 2370 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great group of people.
I found the hospital to be clean, sanitary, organized and equipped with modern technology. The checkin experience on the morning of my procedure was exceptional. The nurse, anesthesiologist (Dr. Whitaker) was warm and communicated to me what he would be doing and what to expect. Denae Johnson the RN Nurse was also warm and attentive to me. When I went into the operating room for the procedure everyone was caring. I was laying there and nervous about this procedure and as caring as everyone was I was still nervous and scared. Terrell Austin was with the Dr. and prepping me for the procedure before the anesthesia was administered and he looked at me and spoke to me in the most caring and warm way and said I was going to be ok. This was reassuring to me and the last thing I remember before going under the anesthesia. Following the procedure Dr. Gurkaminder Sandhu provided me an assessment of the procedure and assured me I was going to be ok and prescribed some medication for me to take. I found in hindsight the procedure was easy and felt like the team at Baylor had my best interest in mind.
Thanks,
Name removed
Phone number removed
It is a very nice, clean and professionally staffed hospital. Check in was so easy and everything with my procedure went great!
Everyone was very kind and knowledgeable.
Everything…,
My recent experience at Baylor Scott & White Medical Center - Frisco, as it truly exemplifies excellence in medical care.
From the moment I began the pre-registration check-in process to the day of my surgery, every aspect of my visit was handled with utmost professionalism and care. The check was smooth and efficient, making what could have been a stressful remarkably easy for me.
What stood out the most was the dedication and kindness of the entire staff. Each nurse, anesthesiologist, and doctor I encountered made me feel like I was their number one priority. Despite having other patients to attend to, their focus and genuine concern for my well-being were palpable. It’s not every day that you feel such personalized care in a medical setting.
While I regret not being able to remember everyone’s names, it’s a testament to the fact that each individual at Baylor Scott & White Medical Center - Frisco was outstanding. Their collective efforts created an environment that was not only efficient but also incredibly supportive. I felt at ease knowing that I was in such capable hands.
Thank you to everyone at the Baylor Scott & White Medical Center - Frisco for making my experience so positive. Your dedication and expertise are deeply appreciated.
Warm regards,
My experience at the hospital was great
Professional,courteous employees
Top notch service!!!
The team was warm and caring. Dr. Dryden was quick to treat me and exhibited concern, but calm and reassuring. The support team was great as well. Really good care.
Everyone was kind and helpful
Very friendly
was seen quickly - very professional
Very professional and cordial! Took very good care of me
Compassionate and caring
All the staff was wonderful and helpful
The nurses were great.
Nos encantó todo el servicio
I already completed a survey.
Staffing are very professional when checking.
All staffing in the procedure wing is very professional, skilled and have great bedside manner.
Dr. Masand is the best!
Efficient, thorough, courteous, and MD’s take time to explain diagnosis and treatment.
I have no complaints. Everyone was professional and friendly. I would recommend this hospital to my friends and family.
Very welcoming atmosphere and felt taken care of. The facility is spotless and intriguing design felt spacious enough as well. Overall wonderful experience at Baylor Scott and White Frisco! Highly recommend.
Everything
Very friendly and we had a great experience
The doctors and nurses were extremely concerned and caring! Thank you!
Friendly, skilled and accurate staff from arrival to being wheeled to car
Convenience
The doctors patiently listened to all the issues and symptoms and asked questions and suggested good medicines and practical remedies as well.
The front office were welcoming and quietly efficient.
The hospital was very clean.
Pre-Op nurse Kevin was friendly when he took me back before the surgery. Made sure I was comfortable and warm. The circulating nurse and anesthesiologist was very professional made me feel at ease. My PACU nurses when I woke up to recovery nurse were so nice! I wish all facilities were like this. Wish I can come back here for future surgeries.
Just delivered my 4th baby at Baylor Frisco. We love the staff and always feel right at home!
Excellent medical protocols, professionalism, competence and caring.