Customer Testimonials

Great customer service and that Trek stands behind its products

Great service! Very accommodating when they can. Was coming from out of town and they squeezed me in. Very friendly!

Quality products. Excellent, friendly and organized staff.

Great assistance with selecting my new Ebike. Leanne guided me to a bike which is quite different from the one I thought I wanted and it has turned out to be absolutely perfect for me. A quality product and excellent service.

- Really like the bike
- staff very friendly, took the time to personally ensure the bike fit, all the extras were there, and to answer any questions.

Excellent service and great bikes!

Friendly, knowledgeable staff, great communication, builds and earns trust.

Personal, reliable, friendly service

Quick turn around, pleasant staff, and that you are still requiring masks (the reason you were my first choice).

Quality products and awesome staff

Friendly and fast service
Great gear recommendations

The staff are awesome

My wife Roberta and I thought the entire process, from our initial call to solicit advise and determine what bikes are best for us to picking up our bikes 14 months later, was simply outstanding. Service was second to none.

Beth was an absolute pleasure to work with and she made this experience a memorable one for us. She is a great listener, calm, courteous, professional, knowledgeable and very keen to make sure we were completely comfortable with our purchase.

Thank you Beth. Very much appreciated.

First name removed & Roberta

The staff at the Kingston store are phenomenal I have really enjoyed buying 3 previous bikes for family members there and now we are looking forward to buying a fourth. Everybody at the Kingston Trek store is friendly informative and obviously passionate about bikes. Frankly I just like hanging out in the store. I also love how covid safe it was and felt very comfortable coming inside with a mask on.

Service was outstanding!! Up front and no surprises!! Ready on time. Perfect way to run a business!!!

Leanne asked about my intended use for the bicycle and was able to fit me for one that would meet my needs. I took the bikes for test runs and they were FANTASTIC!

I have decided not to purchase a bike this year as we’re in the midst of renovations and if I purchase a new bike this year I’d need to have a secure shelter built for the bike.

My husband purchased y bike here and has been very happy with the bike and the service. It’s a great shop!

High quality bikes, great service.

Good selection and efficient knowledgeable staff.

Good customer service

Kind knowledgeable staff.

Friendly and professional staff. Great product range

Great customer service, very knowledgeable and friendly and the bike is excellent. I am extremely happy about my purchase

Knowledge and friendly staff ! Beth is great to speak to, explains everything well...

Quick efficient quality workmanship

Personalized
No pressure
Attention to detail

The associate was super helpful and friendly , got what I needed and he even made sure I knew how it worked

The help I got from staff was amazing, she really knew her stuff and could help me with my unique issues. She even helped me understand why my foot needed something special for my shoe.

Beth was very helpful without being pushy

Good quality modern bikes with excellent look and function. Excellent staff and services, and quick response and turn around time. Good communication using phone, messages, email. D.

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