Customer Testimonials

Quality products and awesome staff

Friendly and fast service
Great gear recommendations

The staff are awesome

My wife Roberta and I thought the entire process, from our initial call to solicit advise and determine what bikes are best for us to picking up our bikes 14 months later, was simply outstanding. Service was second to none.

Beth was an absolute pleasure to work with and she made this experience a memorable one for us. She is a great listener, calm, courteous, professional, knowledgeable and very keen to make sure we were completely comfortable with our purchase.

Thank you Beth. Very much appreciated.

First name removed & Roberta

The staff at the Kingston store are phenomenal I have really enjoyed buying 3 previous bikes for family members there and now we are looking forward to buying a fourth. Everybody at the Kingston Trek store is friendly informative and obviously passionate about bikes. Frankly I just like hanging out in the store. I also love how covid safe it was and felt very comfortable coming inside with a mask on.

Service was outstanding!! Up front and no surprises!! Ready on time. Perfect way to run a business!!!

Leanne asked about my intended use for the bicycle and was able to fit me for one that would meet my needs. I took the bikes for test runs and they were FANTASTIC!

I have decided not to purchase a bike this year as we’re in the midst of renovations and if I purchase a new bike this year I’d need to have a secure shelter built for the bike.

My husband purchased y bike here and has been very happy with the bike and the service. It’s a great shop!

High quality bikes, great service.

Good selection and efficient knowledgeable staff.

Good customer service

Kind knowledgeable staff.

Friendly and professional staff. Great product range

Great customer service, very knowledgeable and friendly and the bike is excellent. I am extremely happy about my purchase

Knowledge and friendly staff ! Beth is great to speak to, explains everything well...

Quick efficient quality workmanship

Personalized
No pressure
Attention to detail

The associate was super helpful and friendly , got what I needed and he even made sure I knew how it worked

The help I got from staff was amazing, she really knew her stuff and could help me with my unique issues. She even helped me understand why my foot needed something special for my shoe.

Beth was very helpful without being pushy

Good quality modern bikes with excellent look and function. Excellent staff and services, and quick response and turn around time. Good communication using phone, messages, email. D.

Quality
Durability
Design
Price
Service

The products are reliable. The staff is knowledgeable and helpful. The issue was rectified easily and promptly.

Easy to book appt. Great customer service

Quality products, great service and an outstanding staff! I’ve purchased a number of bicycles from Trek in Kingston and would highly recommend them to anyone. -Name removed

Flexibility, rapid turn around and excellent repair shop!

Everyone was very knowledgeable and super friendly! Will definitely be back

Friendly & knowledgeable

staff was knowledgeable and friendly. No pressure sales and plenty of options to choose from.

Good

The customer service has been amazing. I’ll find out about the products and services later when I begin shopping there for all things cycling related in my life.