- Phone: 6137673076
Customer Testimonials
I like the new store. how friendly and knowledgeable staff are. How committed to helping the customer find a solution to their bike needs.
Friendly, expert help with selecting, adjusting and test driving bikes suited to my needs. Mike (and all the staff) provided a relaxed, no pressure shopping experience.
Friendly service and very accommodating
Always great product and service
Always so helpful and knowledgeable - thank you!
The service is wonderful and staff are lovely to deal with!
Everything body is very pleasant. The service is top notch!
Your service is 'over the top'. James is so thorough as the tech.
I wish you would become a NCM dealer. My CRU7s model e-bike is not fancy but has a very complete package - 19 aH battery, 8 speed derailleur and 6 power levels. I would like to give them as Christmas gifts, and you're the place for recipients to have maintenance for years of ownership.
I think they'd be a step up from trying to interface with Costco customers. If you inquire then keep me informed.
Trek Kingston’s excellent customer service has earned my loyalty since 2008. I had a bike serviced yesterday by James and he went above and beyond to help me. Thank you!
It was simple, staff was forthe coming and had the expertise and knowledge to support my needs for the repair of my vintage bike.
Knowledgeable, friendly Service !
Friendly and very helpful staff!
Excellent service
Excellent service and friendly staff. Handled our inquiry very effectively and did not hesitate to offer assistance (multiple people). Thank you very much for making our experience so positive)
These guys are just the best…
Friendly employees, great service!
You are always so willing to help. The care and kindness of your staff is so evident. I would not go anywhere else.
Very prompt polite and professional service and very friendly staff!
Very durable and worth every penny.
I really appreciated the extra advice that I needed to wipe down my chain a few times after oiling.
The employees are extremely nice, friendly, polite and helpful. I’d definitely recommend this place to other people. It was a quick visit, and they fixed my bike very quickly. They answered my questions and gave recommendations.
Knowledgeable, friendly, professional staff
Service was quick, and staff are always so helpful in the store
We appreciate your knowledge, kindness, repair skills and timely responses as folks who use bikes alot - - including for commutes.
Friendly and helpful staff!
Fast, friendly service, knowledgable staff! I highly recommend TREK Kingston!
Friendly staff, good communication and fast turn around
Nice selection of bikes. Did not feel rushed or oversold. Good attention to fitting the bike and going over details of maintenance on bike.
Trek staff - every single one of them - respond to customers as though they are good friends. Whenever i come into the shop, regardless if it is just to say “hello” or if it is to request assistance with an adjustment on my Alinker or if it is to actually purchase a product, I receive exactly the same reception: Greeted with a warm and friendly smile, a “How can we help you today?”, and an earnest effort to provide the exact service or information or warm reception I am seeking. Walking into Trek feels exactly like entering an old neighbourhood General Store. Trek is as much a part of the ideal neighbourhood as the invitation in Mr. Rogers theme song expresses:
“ I have always wanted to have a neighbor just like you,
I’ve always wanted to live in a neighborhood with you.
So let’s make the most of this beautiful day,
Since we’re together we might as well say,
………
Please won’t you be my neighbor?”
Great service and staff