Customer Testimonials

Prompt, thorough, accommodating

Excellent service and great products!

Always excellent with repairs or upgrades. Accommodating when we need our bikes on short notice

friendly, helpful, efficient, quick service

Top quality products and great customer service. I live out of town and am able to easily find the quality products that I want and ordering online is easy and hassle free. When I am able to attend the store every associate is knowledgeable and helpful making sure that I find the best product for me.

The products are excellent and the team at the Trek Kinston store is always very welcoming, professional, and helpful.

Hello,
I like my bike very much, and like staffs there even more! I have introduced your store to my friend and she checked it out, and you have ordered one for her, in last July or August.
Thank you.
First name removed

Beat staff interactions, great timing and work really well done!

Appearance and performance, however it’s only been a couple days surveys shouldn’t be requested for at least a month after the purchase

Everything

Always great customer service!

Trek has always offered quality goods and services at competitive prices but their consistently friendly and knowledgeable staff is what sets them apart from other bike shops in Kingston.

Friendly service, fast, always very good to me

First time in the shop. Just getting back into cycling. Friendly and helpful staff!

Quality, friendly informative, helpful

I appreciated the professionalism of the staff! Because of that we will definitely purchase trek mountain bikes again.

Great personnel; knowledgeable and personable. All questions were answered, and/or looked up for me. I felt listened to, and appreciated as a customer.
Also appreciated the prompt - follow up email invoices for my record keeping.
The product, so far, is top notch.

Friendly knowledgeable staff. Took the time to find the product I needed for my needs.

Friendly staff, genuine and honest.

Products: Quality
Services: Friendly, knowledgeable and helpful staff

Very convenient and intuitive online booking system - easy to complete. Quick and professional work - reasonably priced.

For my grandson and me - wonderful staff that made our day! Genuine and personable reception when we arrived, and wonderful greeting when we arrived for pick-up. The gentleman who looked after our repairs made my grandson and I feel like valued customers, and patiently let my grandson explain what the problem with his bike was - after which he took him around the store to pick out a new bell- simply outstanding and special - thank you!

Kind people. Easy to test different bikes. Knowledge of their bikes. Great experience.

Great service and accessories.

Great comfortable bike and awesome service!

Good friendly service and quick turnaround

The friendly and knowledgeable staff. The wide selection of top quality products.

Great Staff. Great support for sale items.

Fantastic service as always!

Great products, great service and great staff.

Buying a bike is an event these days. With the cost of everything these day, quality matters, and it’s worth taking the time to get it right. That’s why I make the trip from Ottawa to Trek Kingston. The team takes the time to find the right fit, and when I’ve needed service, they’ve been helpful and thorough. It makes the extra effort feel worthwhile, because I know I’m getting honest advice and real support instead of being rushed through a sale. Every visit feels like they’re invested in making sure I ride away confident, and that’s worth a day trip every time.