Customer Testimonials

Mike was amazing to deal with. He was friendly and worked within my budget to get the best bike for my son.

Purchasing a new bike felt very appreciated, the staff were very helpful, communicative and were very detailed orienting to my new bike. Would shop there again.

Amazing store and staff. Store is very clean and staff are very welcoming. Staff do an amazing job. Kingston is very lucky to have such a high quality bike shop.

Always superb level of service and high quality products. Happy to highly recommend.

very friendly staff. knowledgeable in the products I was interested in. Nice show room. I like the location much better than the downtown site. recommended friends to go there,

Fantastic service, knowledgeable staff and quality products

Great products and services! Keep up the good work.

Excellent products; excellent service. Staff listened and supported me in making some changes.

Extremely friendly staff, big bright store and I love the location.

I really enjoy my Trek bicycle. It's given me years of reliable service. The staff at Trek Kingston are phenomenal.
I had my bike in for minor service and they had it back to like new condition in no time.
Thank You
Name removed

Friendly, reactive, effeicient service

Nice store, great staff, great service. Thanks!

Fast efficient service.

Friendly and knowledgeable

Very friendly service, the best in town. Lots of great products.

Knowledgeable staff, very kind, not pushy

Staff was friendly and very helpful

Convenient location; friendly staff; easy online service request system; 2-day service standard and very clear communication about what the service levels include and how the service is done.

Very fast and efficient service.

Staff are friendly, informed and attentive to biking needs of the client. Also, good sense of humour!

James took time to show me how to adjust my derailleur so I can take my bike off and on my trainer.

The best service and the staff are extremely helpful. Sue is the best

Everyone in the store is friendly, knowledgable, approachable and kind. As a single woman in my fifties, it's great to be treated seriously and with kindness.

Great staff - great quality of bike service - and, John is a great technician.

Quick, efficient and thorough

You take the time to really listen to customers, providing you with the information you need to provide the best recommendations. Fast, friendly service!

It was a great experience from finding the product online and going into the store. It was inviting and friendly and I didn’t feel intimidated going in to ask for what I needed

Excellent Service for excellent Trek products.

quick, efficient, and service with a smile!

The staff were very friendly and have great attention to detail. They made sure I was aware of all of my options for tune up/repair and what was absolutely necessary at this time and what I could hold off on fixing if I needed to. They also completed the tune up so quickly so I was ready to get back on the road! My bike is now riding so much better.