Customer Testimonials

I like the care, consideration, and knowledge that the Staff has for their customers.

Friendly, helpful, and knowledgeable staff.

The staff was friendly and helpful. They asked questions and provided me with an estimate within my budget to repair my bike and told me they would call if the cost had to increase based on what they found.

We bought a trek bike! Very knowledgeable and personable. No pressure whatsoever.
Thanks for the good customer service

Beth was extremely helpful in helping me find the right bike. She took the time to listen and then showed me 2 bikes that she felt would be great options. She arranged for me to come and test drive each bike.
Can’t say enough gooo things about Beth and her commitment to outstanding customer service and satisfaction.

Friendly and helpful staff.

Awsome employees and great service

I’m new to the family, but the buying experience was great, everyone was friendly and supportive. From sales to service.

Great customer service

Good variety of choices. Staff very helpful and have a lot of knowledge about biking and equipment.

Your staff is among the friendliest, knowledgeable and down to earth I've encountered! It's so refreshing to visit a business where one feels comfortable to ask about anything. And the service is efficient too.

Had a good range of Trek bikes to view and even trial.
The shop was also busy servicing bikes but they hasd time to tallk with me.

I had four flat tires in the same wheel this summer but the Trek store in Burlington, Ontario could not find the problem.
Luckily Jon Barton at Trek in Kingston found a small sharp wire in the tire that had been repetitively puncturing the tube. I was so grateful for Jon's excellent prompt service and problem solving skills. All the staff in the Kingston store were so friendly and welcoming even though we were tourists passing through the area. They even offered us coffee for our short stay.
The store was amazing with a wide selection of bikes and accessories.
I highly recommend Trek Kingston!

Fast, friendly service!

Fast, friendly and knowledgeable! Plus you have female staff which makes it extra welcoming for me.

Efficient and courteous mail order service. Thank you.

Exceptionally friendly staff. Knowledgeable staff. Great mechanics. Convenient location with ample parking.

Friendly, helpful staff.

Everyone is very personable and knowledgeable. If any staff happens to NOT know a particular piece of information, they are quick and courteous in finding out the answer and relaying it.

Very personable & quality owners offer the best of expertise one can only hope for. Recommend highly.

The people.

The staff at Trek create a sense of community for customers. Our family can feel the love when we walk in the doors. From the smiles, to the listening, and offering advice and guidance, our experience is awesome with every single visit.

We look forward to the next one!

Excellent customer service, keep up the great work!

Excellent service as always. The team went above and beyond to quickly fix our bike so that we were able to get back out on the road in no time.

Knowledgeable and friendly

I bought an e-bike ( verve 2) love it! I also appreciate the wonderful service for the bike and the customer service.

Fantastic friendly expert customer care keeps me coming back !

Very knowledgeable and helpful staff. Bike tuneup completed as promised and flawless execution. Highly recommend.

Great bikes and great service. Name removed

Service was great. Staff was very helpful.

Good service, knowledgeable staff