Customer Testimonials

I love these folks. They do good work and go the extra mile. Plus they are a lot of fun.

Prompt, well organized, thorough knowledgeable service and fair pricing.

The products are good but the friendly and helpful service is what sold me.

Trek keeps all my bikes running wonderfully and i am excited to try waxing my chain on my gravel bike instead of oil.

Efficient quality

Courteous and efficient service.

Fast response and friendly service. Accommodating setting up payment for a gift card.

Everyone was cheerful, enthusiastic & efficient; the kind of reception that makes me look forward to my next visit. Thanks, First name removed (new bike - old biker :)

Always good and prompt service from friendly people.

Very friendly and competent staff. Great thorough work. Quick service.

Trek is a name I feel I can trust and know that I’m buying quality

Excellent customer service. Haven’t cycled for awhile and they had patience with my questions and gave me advice for my biking level and expertise. I’ll be back 100%

You’re all so friendly and helpful. I haven’t ridden my bike in years but a friend wants to try it so I leant her mine. Brought it in to get serviced and everyone is so nice and helpful.
No one ever tries to upsell services I didn’t need to inexperienced cyclists.
Prices are fair and it’s nice knowing that my bike is in good shape and ready for her to ride.

I also appreciate all the owners had done to help out the paramedic ride in the past. Both as Ted’s and Trek. Your constant support during those years meant more than you know.

I will always recommend Trek as the best bike shop in Kingston who actually care about their clients and community.

Professional, polite, knowledgeable, friendly and you don’t “upsell”. Good price and great service.

Consistently excellent service. Super product. Friendly and caring staff. Overall, an outstanding business and the only place I shop for cycling products and service.

Great mechanics.
Clean store.
Knowledgeable staff.

Excellent service and advice. Always given options to purchase. The products are good quality.

Such a pleasure to shop and have my bikes serviced by Trek Kingston. A great knowledgeable team.

Staff was extremely helpful in finding the right bike for me.
No pushy salesperson, just very helpful.
All staff were most helpful.
My new bike was set up and ready to go in short order.

Attention to detail, offered great suggestions, trusted service, kind and friendly staff.

Very thorough and professional Same day repair (I’m out of town) Reasonably priced

Superior service!

Friendly and expert service you can have confidence in. Value for money, especially during winter special!

Friendly, knowledgeable and attentive customer service. Great 'sale' price for product that I was looking for. Very well done.

The staff is always friendly, and the service is consistently reliable and competent.

Friendly Staff
Great Service

Awesome service always. Friendly. Competent. Honest and ethical. I’ve been loyal to the owners of this store for decades for these reasons.

Staff are very friendly and helpful.

Friendly knowledgeable staff always a pleasure

Good service - retail and repair personnel.