Customer Testimonials

Very professional and helpful . My bike was ready at the time they had said it would . At the time of pickup , I was also looking to buy a new helmet . The staff was very helpful with this as well .
Highly recommend their services .

Very friendly service. I was amazed how quickly I was seen in the busy month of May! Quick turn-around. Bike runs super smooth again. Thank you!

Excellent!

Product is very good. I love my Trek bike but service is very important and the service I get from your store is excellent!!!

Good quality and good prices

products and service are great.

Great turnaround! Happy to have new tire installed and good discussion about tips in finding a good time for tune up and brakes service (criteras). Also, the online appointment booking system is fantastic!

Online appointment booking is very convenient. Staff was extremely friendly and accommodating and got my bike back to me very quickly. Very pleased.

Beth is great. Excellent follow up. Knowledgeable.

Sue was excellent! She walked me through all options for shoes and gave very helpful advice on selection. Very happy with the shoes I purchased for spinning and the service received!

Our family has grown up with Trek bicycles and the quality of service and relationship with this business is excellent.

Staff is very friendly and interested in you and your needs as a customer.

Great selection and service. Having women salespeople is super as well. My daughter and I felt very comfortable and would highly recommend.

Nicely presented store - good technical and service offerings.

The team at Trek offers attentive, efficient, and knowledgeable service. I highly recommend this bike shop.

Service was great. Very knowledgeable and greeted me as soon as I entered the store.

The staff was very helpful!

Friendly, knowledgeable staff.

Great service and honest repair

Great friendly service very knowledgeable. Big thanks

A very nice selection of bikes and an exceptional staff. Kingston Trek came very highly recommended

Welcoming and helpful store. Nice environment where we could comfortably browse with lots of help from knowledgeable people available when needed. Solid bikes.

High quality product, friendliest crew in Canada. Like a visit with your best buddy. A1 quality service.

Quick, uncomplicated, ability to speak with the technicians directly.

Many people who use their bikes for recreation, health and leisure are busy and discover issues with their bikes shortly or during activities. A speedy and unencumbered way to resolving their problems then rescues a weekend and mitigates the stress and annoyance caused by the flat tire, broken chai or poorly suited saddle. Clients/customers are therefore expecting more than physical repair or adjustment of their bikes shortly, they need rescue of their free time, down time or family outing. And that’s what your shop delivers.

Great service from a long time supporter of cycling in Kingston. Great people!

Great selection of bikes, friendly personal service and expert bike repair.

Simple. Great service, quality work and great people.

Very attentive service, expectations managed

The friendly, polite and professional people that I dealt with are primary. The product speaks for itself which is why we've become two Trek bike family. It should be noted that we have a son-in-law who has become part of the Trek family as well. He is a mountain bike competitor.

The service was topnotch!