Customer Testimonials

Friendly courteous service

Your service is fast, friendly and at a competitive price!

Thanks!

Quick and easy service!

Service is always attentive, quick and friendly. I like the text message when my bike is ready to be picked up

I love the Trek store in Kingston. The people are very friendly and really know their stuff. Great service.

Honourable mention from a very grateful 2022 Friends 4 Life Bike Rally rider who needed an emergency pressfit bearing fix at the 300 km midpoint in Kingston.

Heh guys.

Bought a Trek Checkpoint ALR5 Driftless. Started talking to Leanne, who was excellent and walked me thru the process over the phone without putting on the hard sell. Ended up booking a time to come in for a size check/fit.

The bike was ready at the appt time (I came from Ottawa so this was important), and Beth did a very professional job with the sizing/fitting, and providing me with the requested accessories. The only thing I couldn't get during the visit was a custom Trek Kingston Jersey or T-shirt (will definitely keep an an eye on the website)

The checkout experience was great as well. Finally a shoutout to the Mechanics. The bike was still in the box when I called, so I suspect it was assemble for my appt. First ride was 114km on mostly gravel north of Gatineau Park with 750 meters of climbing. Bike was flawless, with the rider was as well.

Thanks again

Name removed

Staff are amazing and kind! Service is prompt and the best in the city.

Great!

Super friendly and very quick! Didn’t over sell me on anything and price was very dry reasonable.

Great service, friendly staff. I would definitely recommend to a friend

Excellent staff!

I was on a long multi day ride and popped in because i was having saddle issues. The woman who helped me quickly measured me and had me on my way with a new seat fast. I really really appreciated her (blonde long haired woman at the kingston store - sorry i didn’t catch her name)

Great fitting for a gravel bike!

I like the quality of the products and how personalized and friendly the service is !

The staff are patient, professional, helpful, informative, knowledgeable, and extremely friendly :)

The services provided are above and beyond ! Thank you trek team ^.^

The amazing service. Very customer oriented and so friendly

Service was prompt and got me back on the road quickly after a flat tire. Thank you! Thank you!

great procucts and a wonderful team

Friendly, prompt service. Exceeded my expectations!

The service was great. Friendly helpful staff and owners. We have not been out yet as other things have taken our spare time so I can’t say much about the bike yet

Consistent, friendly!!!! and knowledgeable staff. You did a great job on my cheap bike. Thanks.

Great Product, selection and service and customer service is second to none…!

came in for 3-month post-purchase complementary servicing. Staff greeted me in a very positive way, were ready for me, conducted the service as promised, updated me on what they did, and had me ready to go at the promised time (same day). All great ...

Quality and staff knowledge

Friendly, professional, reasonable prices

Very friendly. Explained everything to me. Kind. Gr
Eat clear communication

Leanne and Ashton and Mina were very friendly and helpful. Leanne was very good at answering my questions and making appropriate suggestions about the bike I bought and the extras she recommended.

Thank you for the excellent service! I truly appreciated the commitment to have bike ready as early as possible. I am starting my journey with cycling and I appreciated all the time that was given to me with explanations.

I am looking forward to making cycling a part of my healthy journey.

Love my new tires. And the staff and even the owner, make one feel so welcome!
Good vibes…ergo a pleasant experience!

Merci…First name removed

Oh…yes…and mechanically they also do a fine job!

The direct customer care provided.