Customer Testimonials

Amazing customer service! I came in as a very confused student with broken bike parts, the staff was so very kind and patient!

Quality products.
Service is excellent.

Quality and knowledge of staff

Super helpful. Even emergency flat tire service for commuters! Go Trek!

Great service, friendly staff.

Wide selection of products, and had the exact bike I needed. The staff was incredibly friendly and helpful!

Excellent service and friendly staff!

Friendly helpful staff, understandable. Always very polite to deal with. Great selection and great tips.

Friendly,knowledgeable quick turnaround on repair, good prices.👍

Super helpful advice and really great for new bike owners like me.

We have been purchasing our family’s bikes here for 14 years. The bikes are very good quality and we love the trade in option. The service is always amazing. Everyone is helpful, friendly and knowledgeable.

Amazing service, done in less than 20 min

The biking shorts I bought are comfortable and nice style.
The ladies were welcoming and really helpful highly recommend Trek cycle

Friendly, fast, quality

Excellent!

Very personal and personable service from Leann, Beth, and Greg (I hope the spellings are correct). Greg especially eased my fears when he coached me on using our Saris bike rack with my new e-bike. Other than the travel distance I would make more use of your store/shop.
Thanks

The staff is fantastic! Always so helpful! Excellent products.

Awesome customer service

Friendly and fast and a fair price.

Great service~!

Trek Kingston is very welcoming and informative about the technical side of my bike. They are a fabulous team and have everything in stock for a repair. I’m so appreciative of their work.

As always, service was spot on, timely and straight forward. Thanks!

I like the helpful & knowledgeable staff. Trek Kingston carries a good selection of higher end products & the sales staff including their mechanics are always helpful in recommending the right products @ reasonable prices. They also stand behind the sales of their products if you have any issues. A great store! Wish I lived closer 😊

Friendly staff, always wanting to make you happy.

Had a concern about my rear breaks on my 2022 FX 3 Disc Screeching, and it was looked at promptly, and even got the bike back the next day (yesterday).

Unfortunately the beak issue has returned within an hour of riding it. I just called my local Trek store, and they said no problem book a time next week and we’ll look at it again. Thank you! :)

Staff are friendly and very knowledgeable. Service appointments are easy to book and mechanics do a great job servicing my bike. Bought a new Trek gravel bike this year which I am thrilled with. I love that I get a text reminding me of my upcoming service appointment. Thanks for keeping my bike in great riding condition.

Great customer service, knowkedge of the bikes, attentive to understanding the customer needs. Great bikes!

The staff where very friendly, helpful and professional

Service was fast.

Great bike, Great staff, Great experience buying & first riding my new bike!

Name removed

Good service