Customer Testimonials

Fantastic customer service and reasonable pricing. I’ll be back!

Friendly and knowledgeable staff!

Leanne was my salesperson and I can not say enough about how wonderful she is! Leanne also made my daughter feel very special and went the extra mile for her. This is my daughter's first Trek bike, it was a birthday present to her and when we went in to get her sized to the bike -- there was a bow and certificate on the bike -- plus a brand new water bottle.

I would recommend Leanne and the Trek Bicycle Kingston to anyone especially family and friends! The service is excellent and my daughter is over the moon with her bike and how fast she can ride now. Thank you Leanne for all your help and recommendations with everything!

Easy going, knowalagable, unrushed staff.

Coolest bikes!
Nicest people!
Such a happy environment :)

I have never been that into biking but I am working in a position where I need to bike a lot. I came into Trek looking for an entry-level hybrid bike and really had no knowledge of what I was purchasing. The Trek Kingston staff was absolutely lovely and I left with the perfect bike (FX1) and all the accessories I needed to ride safely while enjoying myself.

I have been biking all over Kingston for the last few days and could not be happier!

The staff are remarkable! Friendly, attentive and knowledgable. Great atmosphere.

Yes

Great customer service

Amazing people

Very friendly staff willing to assist and answer any questions you have with beginner or intermediate knowledge they also make sure you have the proper gear to hit the trails with from a helmet to a water bottle and everything in between and help you find good place to ride
Thank you for the great experience Trek family! !!
Also I’ll be back to get more gear 👌

Store staff were extremely knowledgeable and helpful. Beth ensured every aspect of my purchase was taken care of from placing a hold on the bike over the phone to bike set up and fitting. Outstanding customer service!

Professional and timely service.

Absolutely the best bike store! The staff are amazing they are incredibly knowledgeable and so welcoming and patient. Trek brand of course is excellent. Being able to buy clothing or a helmet and being able to return it with in 30 days if it doesn’t work for you no questions asked!
Why would you go anywhere else!

Excellent service and very accommodating staff.

Really enjoyed the service. From the point of walking through the door to the bicycle builds, test riding and purchasing, we were very well taken care of and it was evident that not only did trek care about our business but also that we were thoroughly satisfied. This experience definitely what all customers desire!!! Well done Trek and a special thanks Leanne - so knowledgeable and attentive.

Good quality products and great customer service.

Great team, great service. Went over and above for me.

The awesome staff took the time to make sure I got the bike that fit me perfectly! I appreciated that since my knowledge of bikes and how they should feel is very limited!

I needed a replacement tire tube and the staff were so quick to help. I installed the tube and was back on my way fast!

Thanks
First name removed

Friendly, reliable welcoming. Good advice.

Good service. Reasonable prices compared to some price gougers in Kingston. Polite, friendly staff.

Great product line and equipment. Bike repairs and maintenance are excellent.

Have been a Trek owner for decades. Also rented Trek bikes in NOTL a few years back and were very impressed.
Beth and everyone at Kingston Trek came through for us in many ways: knowledge of products, friendly service and, most importantly, reliability in getting our bikes on dates specified.
Looking forward to years of continued service from their staff.
First name removed and Judy

Excellent customer service and repairs.

Lianne went above and beyond to locate an x large Marlin for my son during a time when everything ( including bikes) has become a casualty of Covid. The bike arrived 2 months earlier than expected. The staff on site when I picked up the bike were so pleasant, related a great deal of helpful information and within hours, I had been emailed my receipt and all registrations, as promised. My son has only had his bike for 24 hours but is already very impressed with it. I have no doubt that if we encounter any difficulties with the bike, that they will deliver on service to remedy the problem, something I would not experience if I had not kept it local and ordered on line. I would highly recommend Trek Kingston to anyone.

Leanne and the team were a dream to work with. They were patient, kind, knowledgeable and were able to give us the right fit for what we were looking for. Would 100% come back to shop again!

Great products, polite and knowledgeable staff.

The staff are so helpful, knowledgeable, and will answer every question you have about their bicycles and accessories. They are very friendly and kind and they make sure you are satisfied with your purchase. I highly recommend them for all your cycling needs and questions.

Great service and very friendly. Thank you!