Customer Testimonials

Communication, customer service, ease of service.

Fantastic customer service!

Staff work hard to maintain an environment safe from covid. And, under the circumstances, with reduced staff, are responsive to client questions and concerns. And sell an excellent product.

Fast friendly service. Ease of use for the website. Staff were knowledgeable.

Person helping me was outstanding!

Remarkable that when stepping into the shop for the first time in six months three staff greeted me by my first name!

And patient and answering any questions I have.

It feels like I’m in a television commercial whenever I go in there lol so I would have no hesitation in giving the shop the highest recommendation

High quality products and friendly service!

Trek Bicycle Kingston provides excellent quality products and customer service! The staff are extremely dedicated to matching the right bike to each rider. They listen carefully to your needs, make recommendations, and ensure that the rider is ultimately satisfied. The staff are very personable; we felt like we were dealing with friends. We will continue to recommend Trek Bicycle Kingston to cyclists of all skill levels. Thank you!

Trek Kingston is an awesome crew. Wish they still sold more than just trek products.

The staff was very professional and have a very good product knowledge.
They were very attentive to the customers needs.

Wonderful personalized service and attention to my needs and physiology!

Friendly and knowledgeable service. Liked the way they customized my bike to meet my needs.

I think Sue was a fantastic salesperson.

My daughters first 'grown up' bike was a massive event for her and you made it feel even more special. Those little extras make a huge difference! Also, I greatly appreciate the work that goes into keeping your store front looking top notch. Well done!

service is always good,

Customer service was outstanding. Felt that when I bought my bike I was part of a new family.

Locally owned great quality!

Very kind and hardworking staff

I really appreciated all of your support in making my recent purchase the right bike for me! "Pip" is just so smooth and easy to ride! Thx!!

Friendly and honest.

Very helpful staff and quality products and service.

Excellent service from Beth at Trek Kingston. We will definitely be shopping there again.

Very very good service

Amazing service from the Kingston team. Love my new bike - second one I have purchased from trek kingston.

Friendly and knowledgeable staff. Fantastic service!

Fantastic staff and great producrs make a hard to beat combination.

The service I received while shopping for bike shoes was fantastic! Highly would recommend others to go shopping there.

Excellent customer service.....seriously they really do take pride in what they do. I'll be going back to them for sure. When is the last time you felt happy when you left a service establishment?

You made shopping for a bike so easy. I dreaded shopping around and comparing but your sales person was so knowledgeable and easy to communicate with that it was a simple decision.

Good inventory
Helpful staff