- Phone: 6137673076
Customer Testimonials
have been using Trek Kingston for a few years now great professional service and advice, good quality products.
Best customer service staff I have ever experienced in a bike shop in my life. From phone to in person experience props guys.
Well I have been dealing with your shop for over 15 years, the staff are always friendly and helpful. The service that we have received on our bikes has always been done to our satisfaction. Therefore unless this changes we have no other place we would deal with.
Great service.
Too early to know about the product yet.
Dependable, professional, knowledgeable
EXCELLENT SERVICE! We’ve actually been going to TREK for years and I’m always impressed with the quality of the service and how they take into account your wishes instead of trying to push higher priced products or more than you actually need. Thank you!
Excellent service! I have complete faith in Trek. They have always taken great care of my bikes - knowledgeable, friendly, prompt, and dependable. Love them!
Friendly and knowledgeable staff.
Staff & owners go out of their way to accommodate. Been dealing with Ashan & Leanne for the last 10 years from across the country in the Vancouver area & they have gone way out of their way to assist me in ensuring I have the right products & accessories for my autistic brother living in Kingston. They are my proxies for taking care of the cycling issues that mean so much to my brother. He loves them as if family.
Friendly. Helpful
Very helpful staff, went out of their way to help and give me suggestions.
The one on one session when buying a new bike.
Very knowledgeable, friendly and punctual. Everything was set up in advance of my appointments.
Very helpful and knowledgeable staff
Super friendly and informative staff. You always make us feel like we are the most important customers you have.
Beth was amazing - super helpful and went over the bike and accessories clearly and patiently!
Best bike shop in town without a doubt!!
Great staff and great products!
Great customer service and timely repairs. Would highly recommend to any Kingstonian!
Conversation
Well looked after, employees knew what they needed to do
Staff know what they are talking about
Friendly staff, professional standards, quality
Trek is like the Apple of bikes. Beautiful design with amazing quality with its own echo system…but like apple you are going to pay for it
I don't like filling out surveys every time you have something done. Stupid.
Your staff is excellent.
Easy, honest, friendly!
Had my bike in for a servicing. Had very helpful and friendly service and advice on how to source vintage parts for a older road bike. Now everything looks brand new. Can't wait to get out for a ride now.
Very competent, prompt and friendly service.
Excellent customer service. The team was friendly and accommodated a tight timeline to build a new bike for me. Very happy with my new Trek bike!
Friendly, knowledgeable staff who are welcoming and provide excellent customer service.
A great variety of parts and accessories coupled with very professional, friendly service and advice. I'm always greeted by my name whenever I enter the store, which makes for a customer experience.