- Phone: 6137673076
Customer Testimonials
Great staff at the Kingston store! My #1 reason for using Trek. Quality products and service too.
Just got the product. The service was great.
Great advice on better components for my bike.
Great staff all very helpful.
Attentive and personalized service backed by the Trek brand.
Great customer service and really look after their clients.
Incredibly friendly, efficient and welcoming. Super knowledgable and you can tell that everyone there loves what they do.
Wonderful people, very knowledgeable, helpful and accommodating!
Staff are knowledgeable, helpful and polite. The range of bicycles and accessories is very broad and competitively priced.
Super friendly and intelligent folks. Very helpful.
Beth was friendly and knowledgeable. Store is well laid out and clean.
Great turn around time for commuter bike repair (ie needed my bike)
Great customer service and deals, quality products and services
Fast, kind and comprehensive.
Sorry no time
I own an older model Powerfly Mountain EBike, I love the terrain and distance it enables me to travel. I believe all eBikes are the way of the future for commuters on their way to/from work for example. In terms of service (as it pertains to the Kingston, Ontario store). I’ve been in about 4-5 times now, the staff always seem hyper-efficient at their job, like their attention is been taken away from doing more important business elsewhere? It’s an almost cliquish vibe, I can’t quite put my finger on it?
The staff were patient, very knowledgeable and didn't pressure to upsell, but we were informed of possible upgrades we may seek out as we get more into cycling. Very happy with our experience and will return.
Prompt courteous service, really appreciated the discount!!
Service was super friendly, professional and very informative. I did not feel rushed and was not intimidated to ask questions. Definitely would recommend this store to anyone. As for my new bike, I haven't tried it out yet since there is 4 ft of snow outside!
The service is always great and the prices are fair
Overall great friendly service and very knowledgeable!! Thank you.
Friendly and knowledgeable staff
Knowledgeable, friendly, great at communicating.
You were the only one that had the Zefal rear mud guard that I was searching for. Amazon didn't have it. Chain Reaction Cycles didn't have it
Service was patient and effective
You guys have been absolutely fantastic. I had a heck of a time with my tire and you stuck with it until it was fixed. Then you just helped me with my trainer. I go to no other bike stores.
Trek bikes are a great product. The design details are superior to other brands and the engineering and production quality is very high.
Staff were very knowledgeable attentive and friendly. All staff members were prepared to spend time with the customer to ensure that they had the best experience and left the store with the right product to best suit their needs.
The customer service provided is outstanding.
The service and friendliness of the staff is consistently top-notch. Love the Trek product but the service is what makes them next level.
We dealt with Leanne.
I called in during the day and she was both knowledgeable and willing to help me with my needs. She had 2 bikes ready for an appointment and did not rush the entire experience. She helped with an order in, rather than make a quick sale and that was commendable in this day and age of fast turnaround. Leanne exceeded my expectations as a sales girl and I wouldn't hesitate to send somebody her way. Her personality and people skills are an asset.