Customer Testimonials

Great service - prompt, kind and responsive to client needs

Attentive and helpful staff. Positive atmosphere.

Very friendly and helpful staff with decent local knowledge.

good service

Service was done well. Tech came out and explained this issues

Great variety and always excellent service!

Very friendly and competent

Beth and Leanne are very knowledgeable, easy to communicate with and make the customer experience memorable. I also leave the store with a smile on my face.

I have had bikes serviced and shopped at this location . Customer service is excellent, patient knowledgeable staff.
Highly recommend this trek store .

The fit of bontrager gloves have always been perfect for me. The service at the Kingston store is excellent. The staff assist you in getting the products you need. This time I was looking for shoe covers and I tried a couple of different pairs and sizes to get the best match.

All staff were very helpful and respectful in dealing with me.

Very friendly and helpful staff

I really like your online website P&A availability. Shop looks elite, clean and organized. Staff is very friendly!

Prompt and ongoing communication re: my order.

Excellent customer service and support. Very organized team!

Friendly service, professional work that I can trust. Text notifications. Tune up = finer details are addressed, which is appreciated.

A happy crew that is so knowledgeable , so friendly and so very patient….simply THE BEST!

Friendly staff, helpful

Everyone was so nice and absolutely amazing to deal with! Totally worth my 2 hr drive

Always a pleasant shopping experience with knowledgeable people.
They really listen to you and will place you on the right bike.
After purchase service is excellent too.

Friendly knowledgeable staff. Nice clean store

Great Customer service

Friendly, sincere and knowledgable staff.

Thank you for the great service in providing a Saris Fluid2 trainer, at a great price. The courteous staff and efficient process made shopping with you a pleasure. I'll be coming back.

Very helpful and friendly staff.

I,m 85% of the time made to feel like , I,m the only customer in the store .
For me it's the little things that count .
Like helping me put air in my tire .

Quality products and knowledge staff. Everyone is friendly and supportive as part of a team.

I would like your good service and goods as well.

I love my Kingston Trek store. Staff are wonderful and very accommodating. Lots of attention to detail and get the job done well and quickly. They accommodate my schedule.
Staff get along well and it feels like a positive work environment when you walk in the door.
Store is clean and attractive.
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The team is very friendly, professional and knowledgeable. The products are first rate and the services are thorough and completely quickly, usually ahead of schedule. Overall a great experience for my Partner and me.