Customer Testimonials

Customer service

Fast and efficient

Great people working there! They always take their time with and ensure i feel heard, never push products on my but guide me to a few different based on my needs. I love how some mechanics are working outfront to allow customer to interact with them.

Great service - no matter how busy it is in there it feels like the whole gang still help me out with everything that I need. Lots of expertise. Organized, fast, and reasonably priced service!

Friendly help and advice for novice cyclists. My first time trying clip-less shoes - the 30 day no-hassle return policy is great.

Great service no bull helped me right out not like the other bike store in town they took care of me

Great service! Thank you.

A really good selection of cycle items & accessories.
Very friendly staff. Pleasant to deal with.

Only drawback for me is the store location. There is no parking at the store - and we have to drive to location when dropping bikes off for service.

Nice people. Very knowledgeable. The type of people you want to have a coffee and a bun with. Took my new Trek Domane (my first road bike) on a 115km tour the day after I picked it up. Road beautifully after having the fit service. Would definitely recommend Trek Kingston.

Great selection and they have the most friendly staff ! Always offer agreat service

The sales people are great. They don’t try to oversell, they have a great return policy, and the store is Covid safe

Always friendly, helpful, and with lots of good advice.

My whole experience was excellent! The product is quality and backed with warranties.
The staff are knowledgeable and friendly. They spent time with me to understand what would work best for me; I am a beginner and I feel confident I have the right bike to begin this journey!

I really liked the woman who gave me information about the Electra Townie bicycle. Very helpful!

Trek is a great product and the personal attention is fantastic. Already left a great review!

All Staff are top notch at Trek Kingston !
Exceeds my expectations always by over delivering which makes feel very happy !!

I love that no matter which staff member you talk to they are all knowledgeable and friendly

Knowledgeable and dedicated staff. Full transparency. Sense of community

Great staff and service. Always a personal touch. Very friendly, helpful and knowledgeable. Great experience and we will continue to recommend and use.

Thanks Again Beth.

Great quality bicycles - good selection and exceptional personalized service - warranties terrific and service maintenance a bonus!! Staff very helpful and very friendly!!

The staff was incredible to deal with, the level of knowledge and passion everyone had on bikes was nice to see. I have bought three bikes with them and would definitely recommend them!

Quick service. Friendly and knowledgeable staff

Great personal service. Not trying to upsell - but rather getting us the bikes we need / want.

Great location and fast service

Customer service 10/10
Good advise on bikes and accessories
Professional
Good deals

The staff are very knowledgeable and friendly. Their continual feedback is welcome!

Friendly, took the time to answer all of my questions. Were able to accommodate my schedule in order for me to make this important pick up.

Great customers services.Staff is very friendly and professional. I have only had memorable experiences at Trek. Staff is patient and made sure customers understand their suggestions before scheduling the work. I was also satisfied with the work done and the service was quite fast. Thank you for making me feel like home at the store while being curtuous, respectful and knowledgeable.

Very attentive and helpful in-store service.

Fast turnaround on small repairs. A lot of laughing and joking!