Customer Testimonials

Always great service. Knowledgeable staff.

Great service. Even with the current situation our two interactions this month were positive. Great work by your staff!

Availability of products, central location, prompt answers to my enquiries, excellent customer service and delivery.

Firstly buying a bike when you arent an avid rider, you'd have alot of questions to ask to ensure you are buying the right bike. Doing that while socially distancing I thought would be a challenge, but not for Leanne at Trek Kingston. She ask detailed questions of my husband and I and gave detailed answers, in writing no less, to help us make a decision about the best bike for us. The entire experience was the best buying experience I have ever had. I would recommend Trek Kingston handsdown to anyone out there that needs a new bike or help with their existing bikes. They are good people , honest and care for their customers.

Very friendly staff and amazing customer service and honesty

Orders are quick and service with a smile

The customer service was amazing! Everyone was very knowledgeable and able to answer questions in a very kind and professional manner!

Also did a great job on tuning-up my bike!

Awesome bike. Awesome staff. Friendly knowledgeable and very helpful

Always there to help, thanks!

Leanne was extremely helpful, knowledgeable and patient to assist me in finding the perfect bicycle to fit my body and my personal needs.

Excellent products but more importantly excellent friendly service
10 out of 10

Excellent service with a personal touch. Ashon and his team are fantastic.

the people working are very helpful and know there job...

Superb customer service. I purchased a bike over the telephone, with follow-up via email. Very knowledgeable staff, prompt replies to email with helpful information. I picked-up my bike the same day I ordered it, and everything was ready when I arrived. I highly recommend, and would purchase from them again. Thank you!

Very friendly and helpful!

Great all round. Thanks!

Very helpful in this chaotic time. Delivery and overall sales experience was thorough, professional, and satisfying.

Huge shout out to the entire crew at Trek! We completed our entire order over the phone, and we received our products as scheduled. Even better, the after sales support has been exceptional. Two items needed to be exchanged due to sizing concerns, and the entire staff went above and beyond to make everything perfect for us.

My bike is working better than ever now. Some new parts and it was ready for a 15 km rip with no issues.

Great service and quality work even in the midst of this pandemic crisis.

I know where to go if I have any other issues.

Everyone was pleasant, professional and very helpful
Beth was amazing every time.
The whole team is superb and thanks for delivering my bicycle

Customer service is amazing. Beth has helped me purchase three bikes for myself and family members. My sons bike needed a small adjustment and delivery came back to my house within a few hours and it was perfect. My son loves his bike and we’re officially a Trek family.

I cannot recommend Trek Kingston enough.

Great service and feedback. They kept me updated about the bike arriving, and even sent me photos of it being put together. They set up the bike perfectly and gave great advice on use and adjustments.

Great customer service

I was very well serviced by Beth and the person who delivered my bike. Both were very helpful and responded to all my questions.

AMAZING experience! We received speedy and excellent customer service. There were safe physical distancing practices that made the exchange 100% safe. We were able to wait while our product was installed, and we were given a discount on a product, rather than wait for another one to be shipped to the store. Friendly, speedy, professional and safe. A fantastic experience from start to finish, and one that I would recommend to anyone wanting a repair or bicycle product. During these times of COVID 19, bike rides are important for our family to stay healthy, both physically and mentally. Access to the TREK services and supplies are an excellent tool for our city during this time. I was also happy to be able to safely support such an important local business.

High quality cycling products, very helpful staff - thank you for your assistance!

Good service and fair price

Very friendly, and helpful service.

Excellent and timely service every time we have visited to purchase items (men's seat, helmet) or request repair / maintenance work on our two bikes.

Customer service was outstanding! Especially the pick up and delivery.. communication was superb.

Tks again