- Phone: 6137673076
Customer Testimonials
Very individualized service and friendly helpful people.
We bought our first Trek bikes 12 years ago and they are still going strong....just purchased 2 more as a wedding gift....excellent quality and fantastic customer service from the team at the Kingston, Ontario Trek Store!
Professional, courteous, knowledgeable in every way
Service was great! Sales person very knowledgeable and friendly. I felt like I was in good hands! Trek bikes are supposed to be excellent - looking forward to a great ride!
Staff very friendly and helpful in selecting the right bike and accessories
Helpful service with good humour; insights into equipment; quality products; pleasant staff
Everyone was extremely friendly and provided help every step of the way.
Best service ever:)))
Your team always gets the job done quickly and exceed my expectations!
Super helpful and friendly staff
Efficient and fast
We like the selection of items that are offered at this location.
The staff are very friendly as well !!!
Excellent service repairing my rim.
Quick and efficient service and good knowledge of products + advice for at home installation!
Very knowledgeable. Personal service. Time commitments honoured. Thank you
Fantastic customer service! Their technicians really know their stuff. They are very helpful when it came to sizing and fitting the bike to my liking. I would absolutely %100 recommend them!
Beth as well as other staff were very helpful, took their time to answer my questions and I never felt rushed. Your products are high quality bikes that stand the test of time. All of your staff were very welcoming and friendly.
Friendly knowledgeable
Service was incredible. Leanne was very accommodating, answered multiple questions via email and made the whole process of getting a bike (despite the shortage and the pandemic) an amazing experience. Thank you!
Couldn't see all you merchandise but bought some nice panniers yesterday. Thanks
Staff were very accommodating, friendly, helpful and well informed. Also liked how careful they were being to keep everyone healthy in these COVID times.
Efficient and friendly
The reps I spoke with were extremely helpful, patient and they were kind.
Good service!
The reliability!
Great services when they inform you about choices or alternatives.
I took my bike to replace the chain and lube the bottom bracket.
It was done on time.
The Trek store in Kingston provide great customer service and support, for both bikes bought there and others that you may need support with. They are super busy at the moment and products are short, but they communicate all these issues promptly. Retail staff and mechanics are great.
Good value, friednly staff!
Your products and services are great! The staff is especially Great!!!!
Cheerful, knowledgeable employees. Made sure I knew what to do before leaving the store.