Customer Testimonials
Great service. Very helpful and took their time to make sure I knew how to use the functions on my e bike. Also ordered the items they didn't have at the store. Awaiting delivery but all good so far.
I really appreciate the fast accommodating services with fair pricing.
Excellent customer service, and I am very happy with my new Trek bike. Thank you for taking such quick care of me.
Everything
There was a hiccup on my order and West Point took care of the issue immediately. Super impressed with the customer service I received. I highly recommend these guys.
Fantastic service, quality products. We arrived close to closing time on a day they were very busy and short-staffed. We thought we'd install the parts ourselves in the parking lot to get away from the rush. The team made a point of coming outside to see if we needed any help & offered to bring us back into the shop just as the rush cleared. I'm grateful for their attention and thoughtfulness.
Excellent service and quality products.
Helpful, prompt and balanced
Friendly service
Silicone grease worked perfectly on a bearing in my astronomical refractor !
I like how fast, efficient, and knowledgable your team is.
Good selection, friendly and quick delivery.
Nice and personable service, real people.
Efficient, accommodating.
Thanks to Trek and West Point Cycles, addressed the issue with the brakes on my FX3.
knowlegable staff
Extremely helpful and friendly !
Friendly and knowledgeable staff!
Outstanding services and kind people work there. If I recommend a bike shop, it would definitely be West Point Cycles - Langley!
Great customer service. Love my trek ebike.
Was looking to buy a bike for my partner, staff were very knowledgeable, helpful, and professional. Very nice included discount on accessories and free installs.
A staff member was willing to look at a broken bike pump of mine, something they don't sell, just as a project to tinker with which was nice as well!
great quality and fast delivery. The personalized note not he packing slip was a nice touch =)
the service was smooth and easy to organize. The staff were very helpful and I was confident that I would be informed of its completion in the time suggested...which I was
Good service. Clear explanations. Good bikes!
Great customer service, very knowledgeable and trustworthy technicians
Good and friendly service
Excellent service
Customer oriented.
However, when I picked up my bike recently the cashier noted it had been cleaned off.
Not with all the greasy mechanic fingermarks in all places. I've never had a bike returned so dirty. I brought it in clean!
In addition the front wheel lever was not properly secured.
I really like the free shipping direct to my house!
I like your prices... and you seem friendly.
I like that you are located in BC.
Great service and attention to detail