Customer Testimonials
friendly service
Excellent solution to my kids broken bike brake
Your staff on Saturday last was both civil and helpful
I always find staff very helpful (great advice is provided) and whenever I’ve had you tune up my bike, it’s come back a pleasure to ride :)
Knowlegable, helpful and very upbeat
I have had nothing but great experiences @ West Point. They always have the products available when I go in to the store. Even the TRICKY PARTS !
A special Thanks to Bill for helping me just recently, as he found that TRICKY PART and helped me sort out the rest of the issues.
I needed special parts on short notice and he came through finding the item i needed.
All of the Team at the Store have a wealth of Knowledge, and It's always a pleasure dropping in.
But
It's always hard to leave the "Candy Store" without something extra.
Thanks again, Kenny
There was a good selection of new bicycles and repair parts for my bike.
The staff are phenomenal. I always feel very well treated and taken care when I come into the shop. Also, the yearly service specials and trek fest $20 is such a cool thing to offer your customers. Keep up the great work!
We bought two items and the service was great. Thank you John F.
The staff are knowledgeable, friendly and competent. They recommended a bike that I am more than ecstatic with and have given me tips and tricks and lots of patience to give me the confidence and joy to go out onto the crazy streets of Vancouver.
Whether it was Bob, Nolan, John or Jasper they’ve made me feel like their favourite customer even when I may have been the most annoying one.
I have enjoyed the great service and knowledgeable sales staff for years. I am a huge fan of Trek bikes and West Point has really gone the distance for me many times.
KNowledgeable and friendly service - don't feel rushed or like you are asking dumb questions.
The fellow who helped us at the store was very friendly and did not try to upsell us.
I purchased my bike from West Coast Cycles and continue to be very satisfied with their ongoing service.
Friendly and helpful
Rayne deserves a raise
She did a fantastic job
The free bike clinics are awesome and great service for the community. Mitch was helpful with fixing my brakes and very happy to share knowledge.
Honest service
Customer service is really great.
Good helpful staff. Convenient.
Good product and great service!
Knowledgeable and helpful
Friendly and knowlegeable staff.
Service is always excellent and always have parts in stock
Easy to deal with, excellent service and just a general good place to go when you're looking for bike parts service advice and other things pertaining to cycling..
Great service staff. Friendly and knowledgeable. Quality products.
Bought a brand new bike with limited knowledge of the bike or its accessories. Staff has been more than helpful to get me going, and keep me going. Quality work in the shop and smart advice in the store. So far the only thing that sucks is my cycling speed! LOL
Thorough and responsive.
Good at explaining the service, answers all questions.
exceptional service and knowledge thank you
Jerri