Customer Testimonials
Helped me out in a pinch with finding a replacement brake lever. Took the time to make sure it would be compatible in advance. Fit the repair in within a few days. Recommended additional maintenance. Excellent service overall.
Experienced service. Helpful staff!
Thx for looking after my bike and also for providing excellent repair service after an a fairly severe accident. I am grateful for the knowledgeable staff who took the time to help me understand how to make safety a priority when riding around Vancouver.
Excellent service.
Great place, the staff makes every visit worth it.
Timely service
Thanks to Jordan! We randomly showed up when Main St store was closed, he was just leaving and on hearing we had a very specific need (for a pump) he took us in and did what was needed to get us going. Experience over years is that staff are helpful, service work is well done and products for sale are good quality. Highly recommend this store.
Service is always excellent.
The part I wanted was in stock, the service tech knew his stuff, and the item was installed the same day. Amazing!
Very helpful and knowledgable staff. They always trying to accommodate whenever possible. Thank you.
Friendly staff and lots of bicycles and products
Repairs/maintenance v good
Friendly knowledgeable staff. Bike vibe
Thank you very much for letting me keep my new bike with you while I was away. And Thanks for kitting me out with shoes and pedals, etc. I will definitely recommend you to all my friends and colleagues. Excellent customer service!!! Cheers!
Staff are excellent
Quick service
Best store in town!
Honest value
PR good
Fast and reasonably priced
Your shop and especially your team is/are fantastic! I met Lucas at the West 10th location and was pleasantly surprised to be helped by him again at the Main St. location. Awesome job, Lucas; you’re super friendly and helpful and I appreciated your support!
Very helpful and knowledgeable staff!
I love stopping by West Point. Y'all have the nicest, most accommodating staff and you're always willing to take the time to talk me through what I'm buying so I feel confident in my purchase.
The shipment was fast and the product was exactly what I wanted/expected! Couldn't be happier.
Great service ! Thanks !
Impeccable customer service!!
I’ve always been treated well and beyond. I’ve bought my bikes here before and there is nothing they won’t do to help in any situation and their patience is amazing. Trust me I wasn’t the easiest customer to finally find be happy with my new E-bike. Yes they might be busy but understandable so. I will never hesitate to recommend West Point Cycles West - 10th and they will always be my go to.
Thanks for everything Grace:)
Great selection and service!
easy to shop and very helpfull
Knowledgeable staff
Very friendly and helpful, a rarity among bike shops!
Very friendly and knowledgeable.
Gurleen and shop staff very helpful.