Customer Testimonials
Good service and professional advice
easy to deal with, fast and friendly service, the thank you and happy riding note on my invoice is a nice personal touch, along with the chocolate!
Very friendly staff who appeared knowledgeable. I like how they explained exactly what they were going to do and what they did.
Great staff! Very quick turn-around for repairs and maintenance!!
Service was fantastic. All the questions I asked were answered on the spot and we also looked into further history and also potential parts for the future.
Both service and front desk were doing phenomenal. Thank you.
Well looked after at drop-off and Last name removed-up of a new bike in for its a 1-month tune-up
Personal and expertise service
Dave is great
Very good and know what they doing. Very friendly and helpful.
Get everything I needed.
Prompt friendly knowledge service
The staff and techs are friendly and helpful
Great staff....very helpful!
Repairs are reasonably priced.
Good value for my two bikes that were tuned up recently. Friendly and professional staff.
Expertise of the staff.
Provision of high quality service and products.
Responsive service.
I've been to many bike shops in my day but this one has by far the best customer service I've ever experienced. I go out of my way to come to this shop.
It is your staff that makes your business and everything else comes in secondary.
Bob is wonderful, kind and knowledgeable. We have always had excellent service
from him.
James always does the repairs on my Trek and he keeps me on the road year round.
Thank you for the excellent service at the Kerrisdale store.
They were very helpful when we purchased the bikes to make sure we were getting what we needed. The after purchase care and service is hands down top notch. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
West Point has always been the best on the Westside, great staff, excellent products and service.
Always amazing service, quality and confident advice on bike accessories, plenty of additional perks come with buying a nee bike at WPC
Quality response over phone
Good service
Quick, fair, personable service, and worth supporting a local business in our community.
After twenty years of frequenting West Point Cycles, the service has always been first-rate. Good advice -- never up-selling, always offering options, frequently detecting necessary repairs or finding simple solutions to what I thought was a major problem. Excellent attention ot detail. Lots of options to choose from, but when I have tried an alternative, I've been burned in comparison to what WPC offers (so I have not looked elsewhere very often). The frustrating part is that they are so good you need to book them well in advance given the high demand for their quality service.
The service team gave me an honest upfront assessment of what I'd need to get done to my bike to get it into top shape and they delivered. Very happy with the quality of work!
Super happy that you’re 100% Canadian ownership.
WPC had in stock the chainrings i need for my bike and that Shimano does not produce anymore and being at the other end of the country, the sale and shipment went smoothly. Even got a call from Jess because it took a few days before shipment, time to gather all the parts from their stores.
Conveniently located in the City/Township
Management supportive of Active Transportation in the Langley's
Knowledgeable mechanics
Wide variety of products
The guy who sold me a kickstand was nice and helpful. Answered the questions I had regarding sizing. Easy transaction. Would buy here again.
Went above and beyond searching for a product. Sadly it wasn't available but the effort was definitely nice to see
Selection of accessory products and excellent customer service from Chris and Loren at the West 10th store.