Customer Testimonials
The service history and update in the work summary was brilliant. I've had my bikes serviced at many shops over the years, spanning different cities and countries, and I have never received an itemised list of tasks in the summary. It's a brilliant way to communicate the work undertaken on a bike during the service.
The service was quick, and I was contacted when things were looking trickier than expected.
Thank you.
Great customer service, knowledgeable staff
Very good experience. Andrew at Langley West point cycles was very helpful and knowledgeable. Never felt any pushy sales! Highly recommended.
Thanks!
The staff at West Point Cycle are helpful, knowledgeable, and friendly. I have purchased both of my bikes from them and will continue to choose to use them for all of my cycling needs.
Fast service and delivery. I received the correct product.
ALL GOOD THINGS. GREAT STAFF AND FRIENDLY KNOWLEDGABLE SERVICE. AMD MAYBE A GOOD BIKE BRANG i WILL LET YOU KNOW
PROMPT KNOWLEDGABLE STAFF
Very friendly, attentive and knowledgeable service.
The staff are great, so helpful and considerate.
Quick
Great sales and service and people!
Very friendly and professional
Good selection of a variety of brand products. When overstocked, very good sales. Friendly helpful advice on many levels. No problem recommending them to friends and acquaintances.
I like the high quality products and parts they have and if they don’t have it in one location they are quick to get it brought in. The staff is always friendly and very helpful.
Good service repairs done as expected
Excellent service.
Suggest posting business hours operation outside. I showed up for pick-up on Monday at 10:00 AM and waited until 10:30. Checked business hours when I got home to see Monday closure.
Very good check in at the service desk. Same with pick up, including a full explanation of the repairs done with discarded parts to show.
Great service level, very engaged staff, amazing servicing of my bike always.
Super easy and quick service! Lovely staff
Responsiveness: attended to the issue right away and successfully implemented a simple fix based on most likely diagnosis of problem cause. Did so at no charge.
Very friendly and knowledgeable staff. Genuinely helpful and going above and beyond!
Shoutout to Oliver and the store manager
Good sale
Good, fast service
Customer service is excellent !
Great service department. Fast and reliable. Highly recommended.
Friendly and knowledgeable staff and a nicely priced variety of products in addition to the bikes. Most recently I had a puncture to my rear tire and they were able to squeeze me in for a patch and sealant top up, and I was still able to get in my ride that morning.
Staff is always helpful
Friendly staff and great assortment of cycling accessories on hand to cover all your needs.
Friendly and no pressure sales. The sales lady asked me do I want X, I said no, and that's it.