Customer Testimonials
Outstanding service as usual. I will keep returning :)
Great people, great work. great followup
Dave at W 10th was a great representative of your operation. He made the difference in getting my bike sorted and the accessories attached and me sent on my way. Thank you to him and your team.
staff was friendly & accomadating , was a small purchase but gurleen took the extra effort to make sure my order was taken care off though there was a slight delay in either shipping or post . was very impressed with the service mike
I appreciated the knowledgeable advice!
Personal approach; friendly helpful staff
Available spare parts and very good customer service.
Prompt, courteous and professional!
Fast, courteous, helpful service.
I liked that I had a minor problem and the service desk did not try to oversell any other services.
I have been at WPC for both booked appts and drop in service. Booked appts are thorough and great communication to keep me apprised of work that may be needed/recommended. Staff is friendly, helpful, and knows what they’re dong.
Drop-in service has been quick to repair a handlebar battery and change over pedals — excellent all around !
I love my bike and I appreciate all the help I received when picking out and purchasing the bike.
The staff listens, has answers and is interested in the customers.
Thorough service assessment and estimate pre repair and excellent condition post repair
I came in to buy new handlebar grips and everyone was so friendly and helpful!
Wow they were very fast at fixing my bike. It rides like a dream.
knowledgeable friendly staff and a local business that i wholeheartedly support.
Service techs are helpful and informative. Was able to assist me in finding the right tool and got it ordered in quick.
Always great service
Very friendly service. Happy to please and actions taken on time.
Excellent quality at a fair price and completed on time.
Always a great neighbourhood feel with staff!
Helpful staff. Good selection of tools and gear
Everybody is very polite and super helpful. I thought I needed new brakes but they found it was just some connections that needed to be tightened. They fixed it before I even finished dropping it off for a tuneup and didn't charge me anything (and showed me how to do it myself in the future).
Thanks.
Matt
I’ve owned my bike from West Point Cycle since the 80ties! Bike tech always provides professional service & suggestions! No pressure on up selling! :))
Staff were anazing!
Excellent service and well designed store. Had product I was looking for.
I went there to purchase new road cycling shoes as I saw on their website they carried some wider fitting shoes. The service was excellent, and my new shoes are much more comfortable.
very knowledgeable and friendly people!
I like the service we received from the staff at the Kerrisdale shop. There was one minor glitch ion our most recent purchase, however, it is being addressed accordingly and to my satisfaction. I have always used this shop for all my bike maintenance for other bikes that I have owned, and I will continue to do so with our most recent purchase.