Customer Testimonials
Great staff, great service, great communication!
Friendly, helpful service
The employees were super helpful and nice :)
Good service under promise over deliver
Good customer service.
The service was speedy and excellent!
Any issues I have had have been promptly addressed.very .the service level is a 10 for me..
Good assortment of products and lots of friendly knowledgeable staff to help you find what you need
Vary present, knowable
Love going there
Amazing staff who are willing to help and share knowledge
The staff was very helpful with getting everything on my list (parts and tools) so that I could finish installing my e-bike conversion kit onto my regular bike.
knowledgeable team
The staff are really lovely guys! It was busy but they still checked in on me and were kind to my toddler.
In deciding to buy a new road bicycle (May 2025) from West Point Cycles, I took my guide from a time I walked into the WP shop, in 2024. I'd shown up with a broken mountain bike, purchased at a competitor's shop. Even so, West Point mechanics made room in a busy day, to fix my bike, so that I didn't have to cancel a ride.
This week, in West Point Cycles, looking at a new Trek AL4, I had a number of technical questions on gearing. One of the mechanics, obviously busy, stepped away from what he was doing, to spend twenty minutes with me, counting sprocket teeth and looking at aftermarket options.
Made by decision to purchase the bike here pretty easy. The affordable price, and reputation of Trek bicycles didn't hurt. But it was the helpful service that made me decide to buy..
Mark Tonner
Nice and pleasant service, and some great advice.
Terrific local shopping experience.
I've been shopping for bikes and sourcing parts from West Point for more than four decades now. The service, especially re: product knowledge and advice and communication around issues and repair strategies, is always exceptional. Email updates re: order status is new to me and appreciated.
John S
good and quick
Excellent service and staff. Even when you could not work on our bikes because they are exclusive to another make you help to sell as much as you can thank you again, Andrew.
good staff and good products
Great customer service by Gurleen at the Langley branch. Very kind and thoughtful lady who was able to handle my 2 energetic boys as we selected bikes. Keep it up.
Love the array of bikes, helmets, cycling gear and supplies. Great servicing, the staff have great knowledge on bike maintenance and patiently answer all my unending questions :-)
Fast reliable service, and close enough to my home to lug my bike there even when it's really broken.
Friendly and knowledgeable staff.
Always helpful and willing to answer questions. Mechanical skills are top notch.
The staff are very helpful, and the services and accessories are reasonably priced.
Efficient diagnostic, quickly scheduled the repair and was repaired when promised for a reasonable price.
10/10
Super friendly and knowledgable staff. They were realistic with what to expect from their services and ensured I got my bike back in a timely manner!
I've received friendly and knowledgable service in person and over the phone and, when I bought a bottom bracket a while ago, the mechanic removed my old one right away, even though it was right before closing. I hated to ask, but it saved me having to buy a tool, or wait a day. Much appreciated!
You are the only bike shop I go to or recommend to others!! It’s because of your integrity, knowledge and experience, and incredibly approachable and receptive attitude. Most of my experience has been with your incredible service department as I come from Brentwood annually for my service. I’ve been involved with ICBC after being hit by a car and Tim has shown integrity as well as care for me as I go through this process. For that I am very grateful
as he’s shared his significant expertise!! And then there’s Lauren coordinating parts and service with both ease and expertise, making it a positive experience. And then there’s everyone else that will always help you in any way they can. Can’t think of any other bike shop that I would go to for these needs. Thank you so very much and power on🚴🏻♂️