Customer Testimonials
Very good service. Very Human. With a service like that I am really confident to order back with you.
The bike service is the best on every aspect. The staff is patient, knowledgeable, answer questions in detail. They searched several days to find the right parts for replacing the weared parts on my 10+ year old bike and gave me a precise quote for me before ordering. I eventually decided not to go with the replacement and service. They did not charge me any for their precious time spent. I am ordering a new bike from the store.
I was ready to be without my commuter for extended period, they magically have the repair work done the next day. So fortunately to have them in the neighborhood.
Good service, friendly and attentive people working there. Good selection of products.
prompt and helpful service
Had a flat tire on my Trek Ebike at home when I was about to start a bike ride. Tried to fill it with air but air leaked out. Rode it to West Point with the flat tire with difficulty. When I got there they fixed the flat within an hour and I was on my way with a nice bike ride. Excellent service. They really care about their customers.
Outstanding service with specific attention to details and understanding client needs and preferences.
I've been to WPC twice now & have dealt with 2 very welcoming & knowledgeable staff members. I'll be back!
The service was excellent from my first call to making the purchase.
Excellent customer service
The products are high quality and the service is friendly, helpful and efficient. The staff are knowledgeable and competent!
very professional, quick reply, moved quickly to help me get a bicycle for my son for his birthday, very easy to communicate with
Decent pricing, competent & courteous service.
Fiona (I hope that is the young ladies name) was absolutely fantastic. I had called to make sure that you had a kids helmet for my grand daughter. When we arrived at the shop she asked our grand daughter if she was looking for a pink or purple helmet, which made our little girl get a big smile. She then offered us a number of pink and purple helmets. Our grand daughter had a huge smile.
Oh she picked the pink helmet.
Thanks to your super employee
Andrew was so helpful and patient with us, despite it being near closing hours he went above and beyond.
Great staff! Great service!
Friendly, efficient staff, even when very busy with other customers.
Friendly good service.
The staff at West Point Cycles are always knowledgeable and helpful. My bike service was completed promptly.
All of your employees at this location are super helpful and friendly.
The customer service
Very happy with my Trek FX 3. Two years of almost daily riding and zero issues, except new brake pads, which is expected.
People at the store are also very competent .
We didn't have an appointment regarding a possible bike tune-up, however, Bob made time for us. He was very friendly and helpful.
We were so impressed with the caring, informative attention given to us by Morgan. He spent so much time with us helping us to make our decision of which e-bike best fit our wants and needs. He was friendly, patient and well spoken. I am loving my new bike already. Thank you.
sales people very knowledgeable and attentive
Offered help as soon as I walked in. Took me to exactly what I wanted. Talked about features but didn't try to over sell me
Totally love WPC! Easily the best bike shop in Vancouver. The crew’s always super friendly and happy to help, even when I show up with my silly questions. You guys are the best!
Very friendly group of people working there. Helpful and solved our problem quickly.
Always great service from the mechanical staff.
My bike is close to10 years old and still in excellent shape. No pressure from sales personnel, but advice and recommendations were generously given. Actual service was excellent when requested.