Customer Testimonials
Everyone I've talked to at West Point is always so kind and considerate when discussing what product is best for me, what services I need, etc. I feel so well taken care of.
Excellent customer service.
Manager was very helpful and informative.
Always good sensible advice; no hard sell. The must helpful, knowledgeable staff ever! Especially Fiona.
Excellent service as
Professional and honest service and sales team.
Quality products, and quality service !
Always friendly and excellent service - the best.
Selection of accessory products and excellent customer service from Chris and Loren at the West 10th store.
Good service and professional advice
easy to deal with, fast and friendly service, the thank you and happy riding note on my invoice is a nice personal touch, along with the chocolate!
Very friendly staff who appeared knowledgeable. I like how they explained exactly what they were going to do and what they did.
Great staff! Very quick turn-around for repairs and maintenance!!
Service was fantastic. All the questions I asked were answered on the spot and we also looked into further history and also potential parts for the future.
Both service and front desk were doing phenomenal. Thank you.
Well looked after at drop-off and Last name removed-up of a new bike in for its a 1-month tune-up
Personal and expertise service
Dave is great
Very good and know what they doing. Very friendly and helpful.
Get everything I needed.
Prompt friendly knowledge service
The staff and techs are friendly and helpful
Great staff....very helpful!
Repairs are reasonably priced.
Good value for my two bikes that were tuned up recently. Friendly and professional staff.
Expertise of the staff.
Provision of high quality service and products.
Responsive service.
I've been to many bike shops in my day but this one has by far the best customer service I've ever experienced. I go out of my way to come to this shop.
It is your staff that makes your business and everything else comes in secondary.
Bob is wonderful, kind and knowledgeable. We have always had excellent service
from him.
James always does the repairs on my Trek and he keeps me on the road year round.
Thank you for the excellent service at the Kerrisdale store.
They were very helpful when we purchased the bikes to make sure we were getting what we needed. The after purchase care and service is hands down top notch. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
West Point has always been the best on the Westside, great staff, excellent products and service.
Always amazing service, quality and confident advice on bike accessories, plenty of additional perks come with buying a nee bike at WPC
Quality response over phone
Good service
Good hours and helpful staff. Quick turnaround for servicing.