Customer Testimonials
Great knowledgeable staff.
Always had a great experience going to WPC
Friendly and thorough service
Knowledgeable staff who are friendly, patient in explaining products, not pushy - respectful and personable.
communication is great. Love to receive the status of the bike and the explanation of what is required to repair / replace. The service is fast from drop off and pick up.
I tried to place an order online and ran into some difficulty. Frustrated frustrated at not succeeding. I decided to call your store directly. I spoke to someone who is very friendly and helped me with my order. A few other stores would take the time to help me during this hectic period of the year. I am very impressed with the customer service of your store.
Friendly knowledgeable helpful staff! I live in Victoria and when I am over for wok I make a point of supporting Westpoint.
Service was efficient and friendly
Friendly, helpful and knowledgeable
the helpfulness of the staff Chris was great!
Very friendly quick service
Hi. What I like about West Point Cycles is:
- the price of the 2 chains that I recently ordered from you (MSRP:$120 Sale:$40)
- my order was quickly processed and shipped
- the personalized handwritten message on my receipt from Jessica wishing me happy riding was a nice (and appreciated) touch
All in all, I would definitely order from West Point Cycles again.
Thank you.
Great products and advice
Wow! Delivery was amazing, ordering was great! I was blown away by the service. So kind and thoughtful from start to finish. Buy local! Support these folks.
clear and upront what needs doing and what if fine
Informative, and very helpful!
Great service, knowledgeable staff
Best Trek dealer in town!
Knowledgeable and fair
Great detailed report after getting my bike serviced. Would highly recommend them.
Quick personalized service.
Able to find prices and product quickly
The best West Point Cycles I’ve been to. HIGHLY RECOMMEND!
West Point Cycles in Kerrisdale is my go-to shop for service and repairs. Bought my Trek at West Point years ago and now get my spouse’s e-bike serviced there too. It’s not convenient for me to get there from Richmond but I feel the service is worth the commute.
great products and service and staff
Very easy to book service. Service tech and support staff were very friendly and knowledgable. This location is out of my way (live in Port Moody) but I return due to the excellent service!
Ray
Excellent service. Knowledgeable staff. Never disappoints.
Fantastic and friendly people who are willing and honest and helpful. When I could not fit my boxed bike in my car the offered to deliver it. Very helpful and courteous.
Amazing team, consistently good service! Very friendly and very thorough; thank you so much!!
Fast, accurate service. Good selection.
West Point is my go to bike shop. Bob is wonderful to work with and so helpful.