Customer Testimonials
I was very pleased with the level of care, expertise, patience and customer service from all of the folks we interacted with at WPC. Top notch! Thanks for making our bike buying experience pleasant and easy.
Service is always professional and friendly.
I stopped by the Kerrisdale location to pick up an online order. The staff member was friendly and the the process for picking up my order was quick. I also asked for some help removing the old part from my frame since I didn't have the appropriate tool. It was about 45 minutes prior to closing so I was very prepared to either leave my bike or come back another time, but the mechanic was able to complete the job right away. Thanks!
The bike I just bought was an amazing price and well put together/tuned. Customer service was very good as well
Awesome tune up. Very pleased!
Great customer service!
Very nice employees
The staff
Quick service and ease of repair / tune up
West Point Cycles in Kerrisdale recently gave my 6 year old Miele hybrid bike a good tune up. They replaced the break pads and front noodle, trued the wheels, and cleaned and refurbished the rest of the bike including servicing the rear hub with new ball bearings and grease. The ride is noticeably smoother and quieter.
The guys were very friendly and helpful and treated me respectfully despite my not being a young top level cyclist with a really expensive bike wearing lycra. 😆 I received an off season discount for the tune up which was appreciated as well.
I would recommend this neighbourhood bike shop to all levels of cyclist for friendly, competent service.
Nancy Pap
Good, old-fashioned competent, polite, informed, and friendly service for something as small as delivering a gift card to our daughter.
Great service good for even past the 1 year service warranty. Rides like new and learned how to user the App.
YOU GUYS ROCK MY SOCKS OFF!!! I'm truly never going anywhere else. West Point die-hard over here, baby!
Large facility with a variety of inventory all in stock. Staff member was very helpful.
I like the quality of your product.
Checked in with a progress report
Splendid customer service. Marc and team are simply amazing! Bike came from the Complementary 1-year service like brand new! Thank you!
Was listened to and taken care of promptly!
Lots of trek bikes and accessories plus friendly and helpful staff
Significant experience in the Langley store. I recently purchased my second bike there. They are fantastic, always willing to help and choose the best gears and bikes
I appreciate the staff. Always positive and helpful. Thanks for being so quick to source my new Trek Domane AL 5 Gen 4 this past December.
Great service at short notice by very friendly staff.
Good quality products and helpful staff who know about the products
Great rain cycling pants and easy to deal with.
Always very helpful
Very fast service at a very good price.
easy to order and easy to pick up
Great service!!!
Have had great service in the past and again twice this week from Andrew, will be back for that reason!
Easy ordering, fast efficient service & delivery.
Great job guys!