Customer Testimonials
Friendly helpful staff
Good troubleshooting knowledge. Timely repairs. Quality work. Don’t try to push things not needed or wanted.
We were in there Monday and the employee that helped us behind the service counter was very helpful, patient and full of information.
Completely trust Phat tire to help us fix our bike issues and do so at a reasonable price. They are great partners and highly recommend their services!
The people
Friendly and helpful
Followed up with a warranty issue and resolved issue. Very helpful and knowledgeable.
Friendly staff, product selec& knowledge
Very helpful and knowledgable staff. The gentleman that waited on me (I wish I had gotten his name) went above and beyond to answer questions and offer suggestions. He also offered to attach my purchase to my bike. I was very pleased with my experience.
Friendly and knowledgeable. What more would you want?
Service is quick and on time with estimated completion. Great communication!
The guys are knowledgeable and always willing to help! More than just the products they have or service they provide, I enjoy the community they create!
Brett was very helpful, friendly and knowledgeable. Also pointed us in the direction of some great trails while in town.
Great customer service with a caring attitude. The inventory could be better but we are able to order items. Thanks for helping me find the perfect bike!
Reliable!
Reasonably priced!
Nice people!!!
They did a great job helping me get my and my wife's 2 40 year old Cannondales back to great riding condition without breaking the bank. He listened to what my concerns were and did not try to oversell me items. I appreciated that!
Good expertise.
I had a great experience at Phat Tire in Bentonville. I bought a bike and was really happy with the deal I got, but what stood out even more was the customer service. There were some scratches on the bike I hadn’t even noticed, and the staff caught it and took care of it right away—no questions asked.
It’s clear they care about doing things right. I’d definitely recommend stopping in if you’re looking for a bike or need help with anything cycling-related.
Helped me with patience and direction. Even though we were making a relatively “small” purchase or used kids bike.
Love the knowledgeable folks at the counter who do a very good job fixing bikes as well as finding the correct bike for the customer. Lots of attention to detail. I have purchased 4 bikes so far and will continue buying!
Knowledgeable staff!
I appreciate how quickly I can drop my bike off for service and can get it back in 24 hours.
Another outstanding experience at Phat Tire! Elite-level service and friendly staff. Highly recommended!
It was fast friendly service. All my questions and concerns were addressed.
Good quality. Sales people with knowledge and friendliness
Great group of folks who have been very helpful
Friendly staff. Quick service
Quality products AND service! We are new to the cycling world and the staff took the time to answer our questions even though they were quite busy at the time.
Very friendly and helpful. Good selection
I had a flat tire. Within minutes, they added sealant to my tires and lubed the chain and it was ready. Very reasonable price and great service.