Customer Testimonials
Andrew was great (im pretty sure that was his name) i think he worked there the last time i got a bike like 5 years ago. But I already knew it was the place to go because ive done business with them before. Highly recommend, the mechanic also did a great job on my bikes tune up it is like new.
Great service, I bought a bike lock and they serviced my bike. Thanks guys
Very good they know their products!!!
My flat tire was repaired. Thank you
Very friendly staff, helpful, will definitely be going back
I am genuinely impressed with manager Dave and his excellent staff. They are professional, attentive, and very helpful.
My sales representative, Craig, was informative and resourceful. My family and I had a great experience purchasing my wife’s new bicycle from Jax. I cannot speak more highly of the staff and service.
John the owner gives a good amount of special attention and is knowledgeable.
Great customer service...got a phone call confirming the order, and excellent packing.
Dave was very informed about the products, he was very kind & polite and he walked us through the whole process. The e-bike was a great buy for my daughter. Thank you Dave
Friendly, knowledgeable staff, repairs are always done on schedule
Service was great. Jeff was very helpful and made the process go smoothly. Good prices as well.
I was greeted promptly by a Jax representative. One thing I can't stand is poor customer service! I got what I needed and was out in less than 5 minutes.
Excellent customer service with knowledgeable technicians.
I stopped by Jay’s Bike Shop in Yorba Linda about 45 minutes before closing, hoping to get my daughter’s bike repaired for “Bike to School Day” the next morning. Honestly, I wasn’t expecting much that late in the day — maybe to be turned away or told to come back another time. But instead, I was met with kindness, professionalism, and true generosity.
Both gentlemen working that evening were absolutely outstanding. Not only did they welcome me in without hesitation, but they also went above and beyond to make sure the bike was in perfect shape for the next day. They didn’t rush through it or try to sell me anything unnecessary. They genuinely cared, took the time to explain what they were doing, and even made sure everything was safe and comfortable for my daughter. Their knowledge, customer service, and attitude were top-notch.
I rarely take the time to write reviews, but I left the shop feeling so grateful and impressed that I had to share. These guys deserve recognition. It’s refreshing to see a small business that truly values people and goes the extra mile. Jay’s Bike Shop has definitely earned my respect — and my repeat business. If you’re looking for quality service, honest work, and genuinely good people, this is the place to go.
Efficient, pleasant, checked out the issue I described and confirmed it without pushing any additional services etc. Also much appreciated the complete lack of condescension to a person who is older and a female. I have frequently been treated as though I was stupid or mildly demented.
Will definitely return and recommend also.
They worked as expected.
Knowledgeable staff
Knowledgeable employees were able to find me a replacement front derraileur for my approx 20 year old bike. Very friendly and helpful. Thanks.
Service explained and parts ordered and installed.eight year old is very happy with his geated bike
Don is the best! The man deserves a raise! Stupendous customer service!
I came in with a pretty specific and tricky request—looking for a stem with some unusual specs. From the moment I walked in, I was helped right away. I wish I remembered the name of the woman who assisted me because she was amazing. She went above and beyond searching for the part. At one point, it seemed like I was out of luck, and I had already made it to the parking lot when she came running out—she’d found it! So rad. I had searched online and visited two other shops with no luck. I was seriously stoked. I’ll definitely be back—100%!
I am always impressed with the level of customer service by the staff.
Service and attention.
Dave was an amazing help trying to pick the best fit for me! He was so full of knowledge and gave me lots of options to choose from.
Nate was there when I picked up the bike. He made my test drive, and transaction so smooth!
Thank you to the entire team for making this experience a great one!
Customer Service!
Personnel. I am a fan of Jessie and Colin. Lots of quality help.
Always excellent customer service, thank you Eddy!
Friendly, knowledgeable and professional service. It really helped selecting right bike. Great team.
Awesome service , great employees , thank you Dave Hanson , and the rest of your crew who helped me ! Best service , very knowledgeable and passionate about what they do.