Customer Testimonials
Customer service was great. He listened to us and what our needs.
Very nice to shop here
Knowledgeable staff and quality products.
Jeff provided excellent customer service; he was very knowledgeable, professional and friendly. I was there to purchase a bicycle helmet; I’m a senior and only cruise around my neighborhood, but Jeff gave me his time and attention as if I were a professional rider. Thank you, Jeff !!
friendly people, good service on my bikes in the past. close to home. good variety of accessory for the bike.
Great service and excellent bikes. Craig was very helpful!
I liked the personal service I received when I went to Jax for a bike helmet, and that I received my Trek helmet very quickly. Johnny was very helpful with my online order fulfillment. I recommend this store if you want personal service from a friendly and knowledgeable staff.
Excellent staff, very friendly and sincere
Professionalism,Product knowledge
Patience,and Price
Friendly staff and timely service. My bike was ready at the promised time and overall, I was happy with the work. After taking it for a spin, I noticed a small mechanical issue that had been missed. I returned to the shop, and Anders took care of it on the spot—super helpful and professional. I appreciate the quick follow-up!
Great guest service from Jeff! Very personable and knowledgeable. Restored my bike back to like new condition.
The friendliness of the place. Jason has sold me three e-bikes and helped me sell two used ones.
Don was very helpful , friendly, helping me understand what was needed for my doggy stroller.
Thank you very much.
Lynda
Service technician Nick was excellent. He worked very quickly, was informative and helpful.
been shopping at this Jax fro many years and always found it a friendly environment and easy to work with
Excellent personal service. Quick repair, special shout-out to Misty for her extra help.
Jason and Lee
My son had a "Chain issue" which ended up being a gear and connection issue. A little more complicated than thought. The team at Jax, helped diagnose and fix the issue on the spot. WHAT, no down time from bike riding? Dad Win! Seriously though, great customer service, the nicest guys (Thanks Joe and Andrew). Jax could have easily played the whole yeah, we'll get to it tomorrow card. But I was in and out in 25 minutes on a last minute (and right before closing) "kid emergency". I appreciate you Jax and have already told multiple people about the experience.
Very good service.
Great customer service, I believe Craig was the gentleman that took care of us and did a fantastic job.. I thought I needed 2 new tires but after his review he said the tires are fine and only needs 1 new tube.
Loved that we were meant to feel like they up charged us on everything, we were in and out in about 15Minutes.
Craig was very helpful and even loaded my bike in the back of the truck.
Great company, great service, great pricing.
Thank you,
First name removed H.
Nick was awesome!!!!
! He is so knowledgeable and helpful!
Thank you Nick because my bicycle is my happy place!
I have brought my bike to JAX of Long Beach, and BOTH times, Thomas has gone above and beyond to help me. I truly appreciate JAX of Long Beach.
My whole experience with Misty was wonderful. I really appreciate her help.
Very friendly professional service.
Quick and easy process to get my bike worked on. 👍
I shipped my bicycle via Bike Flights from JAX Cycle Center in Claremont... they were very helpful and kept me informed thru the whole process.
Love my new bike. Getting another for a friend so we can ride together.
Service is great , the staff is great. Only thing that needs to be assessed is simple repairs like fixing a flat tire or any other simple task should be first priority since it only takes a few minutes.
I had a flat on my e-bike and Jax was able to fix it in a timely manner and get me on my way to the open road again which was greatly appreciated.
Amazing service.
Thank you guys!
John P.