Customer Testimonials
Very helpful in providing me exactly what I needed and then helping me install on bike
Quick service and very kind
I was very pleased with the services I was provided on Sunday. I went in to get a cup holder and ended up buying new handlebars. At first the new handlebars didn’t fit my bike but the service guy found a spacer and made it work. The lady that helped us with the sales was very kind and friendly and we talked the whole time she was helping us. Great experience and I will always go back to Jax whenever I’m in Huntington Beach and have bike needs.
The bike mechanics are all really knowledgeable AND patient.
Very Friendly, and quick to assist.
My Go-To for Bike Needs!
I can't say enough about the customer service at Jax! While product selection and pricing are always factors, what truly sets a business apart for me is the people, and the team at Jax goes above and beyond. They genuinely care and are willing to help with anything you need, which means the world to me as a customer. That kind of dedication builds real loyalty. I'll definitely be recommending Jax to everyone and will be back for all my bike services and needs!
JAX employee was very helpful and fabricated wheel spokes that I needed. It didn't take more than 15 minutes. I did not get his name.
Repair techs are great.
Jessie is the best!!
The person that helped with my bike was super friendly and nice.
Very helpful and thorough
I stopped by for a flat tire fix
They add a bike ahesd of me
It was going to be a very hot day and I was anxious to start my ride
I informed the manager of this and he was
kind enough to repair my tire next
I truly appreciated the kind gesture
The repair person was very knowledgeable and thorough
He checked my chain set upon my request
This is my go to shop for service and repairs
Excellent customer service. The bike tech was knowledgeable and courteous.
Your manager Jesse was very helpful first examining my road bike I had ridden in several years to see what would need to be done to restore it to previous well functioning condition. Second he showed me the current options to replace the pedals with dual sided ones. Finally he showed me various hybrid models that would be available in my price range that he can offer if we decide to purchase new bikes in the future.
Love the bike.
Nick is an asset to your organization.
It is cheaper than the other bike shop that I went to and friendly services.
All the employees were extremely helpful in helping us decide the right bike for our son. They went above and beyond answering all of our questions and far exceeded our expectations.
Jax Bicycle Center, Claremont is place you should buy your Trek bike. The staff are professional and very knowledgeable about the Trek product. A special shout out to Team member Jose Castillo-Dubon. Ask for him when purchasing your next Trek.
Fast and Friendly help with my gift card purchase.
very friendly staff welcomed me as i came in. They repaired my flat in a few hours and offer to help load my bike on my car. i'll keep coming back
Took a bike in for service and Jesse was great - comprehensive explanation and repair. Friendly, funny and completely competent.
I had a great experience with the service to my bicycle
Don did a fantastic job and the price was reasonable
I am very pleased
Don gave amazing customer service and went above and beyond to be a resource and helpful (and timely!)
Extremely competent service staff. They know bikes! Also appreciate that they give a diagnosis and cost to the work up front. You know what you're getting. No surprises.
Friendly and work was done very fast.
Friendly and Informative. Had my bike serviced and it rides like new!
I love,love ,love my little pit bull bike it is tough as nails and I received great service from Nick
My wife and I were in the Claremont store on Sunday and the staff were very friendly and helpful.
Top notch service. Extremely knowledgeable and responsive. They went out of their way to make some repairs under warranty and saved me a couple of hundred dollars off the original estimate.
Awesome service buying a new mountain bike!
great quality and service