Customer Testimonials
The gent, probably the manager, who helped me yesterday was very good
Purchased a bicycle basket to use on my handicap scooter the owner took my scooter out of my car and and tried it on but didn’t fit properly so he took it into his store and bent the bracelet to fit reloaded back into the car for me and I’m a happy customer.
You had what I needed. My wife bought me a seat cover for my Exercycle, for Christmas - it was too small.
You accepted my trade in for the larger one ( it fits perfectly ) even without the receipt. With a smile.
Great attitude, great service.
excellent service, very helpful . not found much anymore
The staff is very helpful, friendly, and knowledgeable about products.
Completely professional Bike Shop that brought my 20-year-old trek back from the dead.
Jesse and Sebastian were amazing and explained things in great detail. When I got my bike back, it looked better than it did when it was brand new and rode even better.
Continual great service from the team at Jax. Highly recommend them.
Customer service
The working staff are always nice and knowledgeable about what needs to be done to my bike and they get it done in the proper time. Thank you for always being there for me. First name removed
Good service and knowledgeable staff. Great selection of bikes and very convenient to get my repairs and parts at a local shop in HB.
Friendly and responsive staff, excellent service. Highly recommend.
Super friendly, helpful, professional inefficient. Loved the recommendations on extra bike trails. I should try with my son.
Service was friendly and helpful
The customer service on every single level was incredible. Jax is a bit further than other shops around me but willing to travel for this kind of service.
Jessie and Misty are the best
I have been to Jax's numerous times for work done and products purchased. Always have been exceptionally helpful and curteous to both myself and my wife. We just purchased new helmets for our granddaughters and had to actually bring them back to get different sizes fore both of them. The return process was super, and had to wait for the new ones to come in, they sent me a text a couple of days later to let me know they were in store. Thanks guys.
Staff are very knowledgeable and greet and acknowledge you as soon as you walk through their ship doors.
Wyatt was knowledgeable about cycling and gave me some great suggestions. He showed as much excitement about my new bicycle as I was feeling.
Misty is very knowledgeable and nice. As is everyone in the store; always ready to help and answer questions.
i feel that it is important to support my local businesses. i paid more than double what the same product would have cost, dropped at my front-door. i value the people that staff a small bike-shop in this "environment". interpersonal relationships are much more important than we seem to appreciate.
Great staff and attention to detail. The ordered parts were delayed and they tracked the shipment for me. The day the parts were in , my bike was done. It’s truly a local merchant experience. Great people, great service and great neighbors.
Friendly knowledge people
The staff are very helpful and responsive.
Great service and knowledgeable staff!
Knowledgeable, friendly staff
Jax has a huge inventory and everyone who works there is very knowledgeable, very knowledgeable and very nice.
I had such a great experience with Donald Bowley at Jax Bicycle. I brought in my mountain bike and my beach cruiser for flat tires, and he was super honest and helpful from the start. He only recommended what I actually needed and took the time to really check both bikes thoroughly.
Donald went above and beyond by cleaning out all the junk that had built up inside my tires something I didn’t even know was there and after that, my bike honestly felt brand new. He even wiped the bike down, lubed the chain, and checked everything to make sure it was working smoothly, including the brakes. I really appreciated the extra care.
He also checked over my beach cruiser to make sure everything was running well. Even though I’ll need a new chain at some point, he still cleaned it up, lubed it, and wiped the bike down, which was such a nice touch.
Donald is super knowledgeable, friendly, and genuinely honest. His follow-up was great too he kept me updated the whole time, which made the process really easy and stress-free. He’s definitely going to be my go-to bike guy moving forward.
I’ll be recommending him to all my friends and family for sure.
Great service and you have the parts on hand.
Awesome service and staff!
Thomas and the staff at Jax ensure you feel like a VIP with consistent concierge service every visit.