Customer Testimonials
We had a great experience at Jax! We had a tire repaired and bought a few items. The gentleman that helped us were very knowledgeable and polite. Great customer service!
Friendly and helpful staff! Jonah was very kind!
Pleasant staff
Effective service.
Called to bring a child’s boxed BMX mongoose bicycle in to be put together. It was during 4th of July rush week. I let them know it wasn’t needed for the holiday and would bring the next week. When I brought bicycle in to shop the transfer was smooth and my questions all answered completely. The bicycle was finished next day as promised. My grandchild was ecstatic with his “big bike”. Jax bike shop made my first interaction with them such a positive experience. All my future bike needs will be with them. The shop was extremely clean, very professional and knowledgable.
The guys at Jax bicycle in murrieta ca. are very knowledgeable respectful and kind , willing to go the extra mile to help you out. You don’t find bike shops like that anymore, not trying to sell you the latest and greatest thing. I came in with surly disk trucker pea green. with a few questions and got my answers!
Thank you Jax bicycle for all your help
This will be my store and I will tell all my bicycle touring friends
THIS IS THE PLACE FOR TUNE UP BIKES AND SERVICE
Staff seemed courteous and knowledgeable.
Don was particularly helpful when I first came-in & when I pick-up my bike. Thanks.
Jax isn't the least expensive bike shop for repairs, but the work is high quality. I trust Jax to do excellent work.
The staff is very helpful and friendly.
Don & the Irvine team are always friendly, helpful & efficient!
The staff was great and able to get me on the road quickly to get me to work. JAX ROCKS!
Excellent friendly service every time at this store.
Service took less than 24 hours
good service
The staff is knowledgeable and friendly. Service is always performed expertly. No up-selling or pressure to do more. They always communicate well and their estimated times for repairs are accurate.
The service was excellent, the guy at the front counter, glasses, helped me pick the right product and even helped me by demonstrating how to use the product I bought. Very helpful.
great
The staff is very helpful and knowledgeable.
The service is great and we feel like everything was communicated in advance, so there is no surprise at payment. Email and text notification of when the job finished is a very nice touch. Overall we will continue to patron Jax in the future.
Friendly and knowledgeable employees. Quality products.
Customer service was amazing. Every staff member smiled and made you believe they loved Jax. Repair was done quickly. Exceeded expectations, especially following a busy holiest weekend.
Friendly people good service and solid bikes.
I took my Specialized E- Mountain bike in for a 50 hour maintenance tune up. After I received my bike it was looking brand new with an outstanding detail job. Thank you for getting me back on the trails.
Great service, helpful, flexible and competent.
Wonderful service.
You guys were nice and friendly and did the repair work quickly while I waited.
The amazing customer service, patience and courtesy of Braxton. I am excited to start riding my new bike!
Recently, my wife and I went to Jax in Yorba Linda to purchase anew pair of bike gloves for her and a new helmet for me. The salesperson welcomed us to the store as soon as we walked in. We told him what we needed and and he was more than happy to show us their stock. I asked him if they had any clearance items. he checked his computer and said yes. We selected our items and and applied my veterans discount. We were very pleased with the personal service. Thank you Jax!
Craig in the Murrieta store was our rep when we bought two new bikes from Jax. He asked us good questions so that he could learn about our needs, and guide us toward bikes that were appropriate for us. It was apparent that he really CARED about our satisfaction and well-being.
He also had great attention to detail, and he was very patient in answering our many questions.
He really was "the right man for the job".
Craig made our experience at Jax great. He is a huge asset to the Jax organization!