Customer Testimonials
Everyone I came into contact with was super friendly and supportive.
The cost for my service was reasonable and very timely.
Great shop!
Service center was very friendly and helpful. Helped me get exactly the tool I needed to fix my bike.
Serivce is very professional.
Serivce times are quick.
Efficient, helpful, friendly!
The customer service
I like using Jax; I think the people there are really nice and knowledgeable, the prices are good, and if something isn’t available in store they will ship it pretty quickly. My biggest complaint is that, whenever I order a part online and have it shipped to the store, the store never reaches out to let me know it has arrived. I end up calling a day or two after its expected delivery date to confirm it has arrived.
Very efficient and accurate service.
The work that you did on my road bike is working very well. Thank you
Al Glatt
Can't say enough great things about Jax! Jeff and the entire crew are just always so helpful, and knowledgable and FUN! They just make me happy :)
Staff was very friendly and helpful with sizing helmets for my sons ! nice bike collection, very clean ! will be back for bikes soon !
The gentleman who helped us was patient and helpful. He was excellent.
Friendly and very helpful staff
The variety of products
Grips I got are great :)
best service and parts
Braxton trouble shot my bike in one afternoon and figure out a problem that two other shops missed.Braxton went above and beyond to get the bike to me the next day. I now have what I call my Dream Machine back. My Electric Trek Rail 7 is a piece of art. I absolutely love this bike.
Thank you Braxton at the Lagun Niguel Shop!!
Glenn
Excellent customer service.
Great customer service!
Very friendly and helpful staff.
Great service. Friendly knowledgable staff.
Great products and services
Nick was awesome.
Personal and professional
The repair team is the best!
I like the professionalism and friendliness demonstrated by Jax employees. I also like their friendliness and honesty. Anytime I have a question its answered right away. When I need a specific item they conduct the research and find it.
They are great at what they do, And I recommend their services to all.
The employees are really there to help their customers. Other places have higher prices without as much attention to the details
It just feels better there. They are a great place to buy and get things fixed.
Friendly, helpful staff
Jax staff always gives personal attention whenever we go there. Their service department takes time to explain each proposed service, as well as showing your options to keep costs down.
I have also been greeted by the owner several times. He and the staff take time to text or call with updates or any changes to the service.
I appreciate their service, especially how they prioritize repeat customers !
I shipped my bike from their store and they were very attentive and followed up with me and did a very efficient job. I would highly recommend them.