Customer Testimonials
Fast
Great customer service. Everyone interaction was excellent. Thank you all for your help
Brandon was helpful, professionally knowledgeable, efficient, and friendly. He took care of my bike as expected and on time. Thanks Jax.
Each time everyone was so helpful . Great service !
Thanks again!
Great service,premium products
I like the customer service.
Helpful staff
Very fast and efficient service. Brought in a flat tire. It was fixed within a few minutes while I was paying.
Your team is always willing to help is well informed and just all around easy to deal with thank you very much
Staff very attentive and knowledgeable. Got my bicycle back in the given amount of time. Very happy with the service.
Professional, efficient, timely and good customer service
Manny and the entire team give you the time and answers every question you have. Very well rounded with all the product/bikes and accessories.
Highly recommend Jax , they take care of the customer
Misty and Jesse have incredible customer service skills. The store was very busy, but I could tell every customer in the store felt welcome and valued. (As did my husband and I) They're knowledgeable and kind, and they make you feel like family. We are planning on returning shortly to purchase a few more items. Thank you Jax in HB!!
Awesome folks, very knowledgeable. Support great products.
Great selection of bikes and the staff was very helpful! Picked up a Burly Bee bike trailer and they gave a great service helping me figure out how to fold it up and connect it! Rode about 20 miles with it on my Aventon e-bike with a 45 lb child on board!
A new different blender arm was ordered for me to accomodate my new Garmin Edge 1040. My original arm was for my Garmin Edge 530. The new arm arrived soon and was installed for me by Johnnie at the Laguna Niguel store.
Anders was fantastic
Customer service was great. Everyone was friendly and helpful. Carey quality products.
The shop was busy when I came in. Not long at all I was greeted and helped by Nate. An outstanding young man. Professional and listened well. He was able to narrow down my issue on my bike. Within 2 days, I received a call the bike was ready. The hub on my front wheel was serviced and running like new! Thank you Nate and Jax!!!
Quality products and friendly service.
Excellent service!!
the salesman was very polite and efficient
Craig was a great employee who helped me and son tremendously
Don was once again fabulous. A wealth of knowledge and a great service and advise.
I brought my knee scooter in for tube replacements in 2 tires. It was a busy afternoon but, it was done within an hour. Unfortunately, the next morning, the one of the tires was flat again. I bought it back that afternoon and it was replaced, not questions or cost. I truly appreciated the level of service given and will recommend and have recommended Jax to those who ask.
Good job done on service of my bicycle. Job completed when promised
My son and I popped in about 15 minutes before closing with his new bike that needed some tweaks and the customer service was amazing. From helping us install the bells and whistles (literally!) to having the perfect little dog basket for my Townie bike, I would gladly make the drive there again for anything bike related, even though we live in Los Angeles! Would highly recommend this team and this company.
Misty went out of her way to give excellent customer service. I did my research and found that I was being offered an exceptional, high-quality product. I would highly recommend this shop.
The engineer was extremely nice, fast and knowledgeable and professional!!