Customer Testimonials
Service was excellent, didn't feel rushed or pressured.
Both Vince and Wyatt were very helpful in finding a solution for my bike handlebars. They realized they could flip my stem to bring the bars closer to me, which will make my riding experience much more comfortable and ergonomically better. Now I can start training again!
Great service! Very helpful. Super knowledgeable about bikes and accessories.
The service I requested was performed quickly and skillfully! Customer service I received while there was excellent!
I like that the employees can explain the products and are willing to go out of their way to ensure all my questions are answered.
The service was very good! Tenisha and her manager weee very helpful and patient Theo the entire process.
Was pleased with the overall service. Only one minor issue, I was told the repair would take an hour but after waiting it wasn’t completed until the next day.
The customer service from Don was the best. I bought my Trek bike from Jax and this was its first tune up and tire replacement. I couldn’t believe how new my bike looked with all the components cleaned up and working properly. Clay even stayed late to put on a new back tire when I decided I wanted to have the front and back tires match. Don was very knowledgeable and answered all my questions. It was a pleasure doing business here.
Jesse is amazing. He went above and beyond to teach me how to take care of my bike and despite of his busy day, he gave me time and handled my concerns.
Excellent service and good supply of
Items.
Nice selection, friendly and helpful staff. Store is set up nicely and I felt comfortable getting my spoke repaired.
The service was fast as soon as the parts came in. They finished a day ahead of schedule. Thanks for getting my son back to riding again.
Super helpful, friendly, prompt service. Grateful for the help provided
Excellent friendly service
Very friendly and honest.
Attentive staff, customer-centric feeling.
Very quick and professional. Great quality!
Quick friendly service
Gave estimate of cost and time.Came in less and faster than estimate.
The people make Jax great. Friendly and outgoing. That makes a huge difference whether I shop online or go into the store.
I find that the majority of Jax's Bicycle shops have great knowledge. I keep returning to Jax's in Laguna Niguel because they listen and then help me. I'm treated like I'm part of the family. They are professional and friendly in demeanor.
Great service. Fast turnaround.
Staff are very knowledgeable, great service, and the best reputation in Orange County
Knowledgeable people, it's a good bike shop.
Jeff was very friendly and knowledgeable. He got my part and explained exactly how to use it. Jeff also wanted me to know that Jax Murrieta was there for any other problems "
Professional and friendly
Friendly staff and they’re knowledgeable about the products they are selling.
The repair person who did the work on both of my bikes was awesome. As were the rest of your staff, helping me look for bikes for my son. Not thrilled with the selection for what we sought, but very happy with everyone who assisted us.
High quality products. We have gotten all of our bicycles at Jax and been pleased every time. The staff in the repair shop are very knowledgeable and helpful.
I like that you were flexible in supporting a long-time customer regarding bicycle repairs. I bought a tire repair package for one of my bikes, but a different bike required service. The tires and rims I purchased were basically falling apart 14 months after purchase. Your sales guy prorated a discount for new tires, offered a tire package for the other bike, and made the whole experience worth the value. This is how you drive customer loyalty.