Customer Testimonials
Accurate estimate when my bike will be ready for pickup.
All the guys at the Irvine Jax are knowledgeable, helpful, overall awesome to work with. Don went above and beyond to try and get parts installed in time, and his communication and customer service is top notch. As a first time customer at Jax, Don definitely earned my loyalty for any bike related services in Orange County.
Good quality & kind services?
Staff was respectful and polite and had expertise.
The service was great, and completed as stated. I will highly recommend this location, products I have not utilized as of yet but most likely coming from this store I am sure I will be satisfied.
The service and pricing at Jax are amazing!! Fast, friendly and the work done is exceptional! Thank you
The technicians at Jax are friendly and knowledgeable. We brought our bike in at 3 pm on a busy Saturday and it was ready for pick up by 4 the same day. I highly recommend Jax Bicycle Shop for both sales and service.
I got my Electra Townie at Jax bikes. Good service after the sale.
The products are trustworthy and have a good history. The service is one you can count on and answer all questions related to there products. They have outstanding customer service.
Nice, friendly crew. Got unexpected valve stem, but it’s OK.
Professional and courteous service, and the service department did good work, quickly, and for a good price.
Friendly employees, speedy service
Quick and friendly service.
Jeff was very courteous and professional. I believe he knew I was out of my league but he still took the time and effort to explain things to me and give me options. My daughters bike is probably not going in for a major overhaul but thats not because of his great service but because more of my financial difficulties at this time.
Thank you again , Curtis
Nice people!
Took care of me right away and followed up the next day
Everyone is very helpful. As an older woman I appreciate being taken seriously and not dismissed. The mechanics always do a good job and if something isn't quite right they are more than happy to adjust.
Customer service is excellent. Knowledgeable, overall good place to do business.
David was great to work with. He was knowledgeable and low key on the sale.
Great service! Very knowledgeable and friendly.
The technician that tuned up my bike was exceptional. Really nice, really knew his stuff and went the extra mile fixing an issue with the bike.
Very friendly service
I appreciate the considerate intake service evaluation and only being charged for needed bike repairs.
The best service I found was the online inventory. I did a search through shopping on Google and it showed they had inventory. That was a huge part of my "task-oriented" need to fast-track my purchase. They did the work that day. I paid and got everything I wanted and more. I had an excellent experience at Jax Bike Center in Irvine. The service was impressively fast and efficient—my mountain bike was ready ahead of schedule. The staff are incredibly knowledgeable, both about repairs and the latest bike features, and they took the time to answer all my questions. The owner/manager is extremely supportive and friendly, making every visit enjoyable. I also appreciate how great they are with kids and families, as well as cyclists of all experience levels, from adventure-minded riders to those who just enjoy a weekend cruise. Highly recommended for anyone looking for quality service and a welcoming atmosphere!
I love the speedy and always friendly and helpful service. I probably pass five bike shops on my way to Jax, and since they keep records of my last purchase, it makes it easy on me to get what I need without looking at my bike.
Your shop always provides outstanding service. I would never consider going elsewhere.
I liked the recommendation i was given about the size of bike my son needed. When i did my research you clearly use a brand, Trek, that is of higher quality than what i see at other bigger stores. Yes, i may pay more, but quality is important to me.
The service manager was extremely knowledgeable and helpful! He was able to diagnose and quickly fix the tires while we waited. He was very courteous and friendly. I will definitely be bringing all our bikes back here for repairs.
Friendly, caring staff with helpful recommendations for ebike repair. Quick turnaround on completion was very much appreciated.
FYI-The repaired tire was put on backwards per the tire treads. I don't believe it matters, but I will let my son-in-law decide when he sees the bike tomorrow.
The people that work on your bike know their stuff and are friendly