Customer Testimonials
Great customer service and quality repairs.
We spoke with Nathan who answered all of our questions and provided excellent customer service. There are at least two bike shops that are closer to our house, but we will return to Jax.
My interactions from phone calls, to repair estimate to delivery was super. Everyone was polite knowledgeable and really seemed to enjoy their work and work environment. One gentleman told me he was a customer and liked it so much applied to work there!
Reasonable price. Unpressured service. Friendly
The service last Sunday was amazing.
Friendly and helpful staff.
Every time I bring my bikes in they are fast and really helpful. Pricing is Fair and they always help out with other items they did not charge me for. I would suggest using them and even buying bikes as they do great work
Great Selection of e-bikes and best bike service in Long Beach.
Quality and speed
Apart from selling parts guys gave me tips on how to fix the break rotor
Customer Service and Knowledge was Excellent, Great Team.
Very nice employees
Trek bikes are top of the line and worth every penny! I have a commuter hybrid that I ride to work and a fast road bike for weekend adventures. I’m delighted with both of my Treks. The Jax team now remembers me and welcomes me warmly every time i enter the store and ask me how I’m liking my rides which I’m always enthusiastically excited to talk about. They are the best.
Good service and knowledgeable. Bought new tires and tuned up my old bike.
Customer service is great
Good products, and gratis custumer service.
There was store parking.(car parking, I am ashamed to say I drove there.) I was greeted as soon as I came in the door, which was great because I was on a mission to find cycling shoes and had little time to spare. The people were helpful and allowed me to shop at my own pace...which is slow and thoughtful, yes I know there is a time limit, albeit self imposed. I had a pleasant experience, but I wasn't able to walk the whole store due to time constraints of my own devise. The open uncluttered shopping area was welcoming to ambulation by it's layout. I can imagine young children test riding bikes within the shop. I will return and spend more time there and if like my initial visit this return visit is similar, then I am more likely to be offered a deal that I cannot pass up. 50% off cycling shoes that fit!? Yes please. support local! ride your bike!
Jax is great! Helpful staff. Had my tubes replaced. They promised it to me the next day. It was ready in 2 hours!
Quality service
Great and friendly service!
Jax staff are incredibly knowledgeable and so helpful every time I come in! I’m a beginner cyclist and they always send me out into the world feeling so confident on my bike. Thank you!!
Always very helpful and able to assist my son with his bike.
The service guy was nice and very professional. He serviced my bike within 2 hours of dropping it off. Excellent service!
From the first time I entered the shop, Joseph was very helpfull and informative.
He was very knowledgeable and profesional.
I was in the process of ordering a Trek Red Barn Refurbished road bike.
Joseph assisted with the online order as well as valuable inforation about the particular model I ordered.
Once the bike arrived, he once again assisted with the bike build and advice on pedals and shoes.
Overall a definitely 10 on my first visits to Jax at Murrieta, it will be my bike shop in the future.
Solid multi-purpose bike shop. The staff is excellent also. I typically.come to Jax Laguna Niguel for many of my bike needs. 👍
Great service
Great staff and awesome service!!!
Service and communication was impeccable. Friendly and knowledgeable. Will take my road bike here for all future needs.
I appreciate the hospitality
The staff is very knowledgeable. They explain everything clearly and the prices seem fair./