Customer Testimonials
Excellent service, friendly staff
The guys were great, I just needed pedals to go out and enjoy my new mountain bike and even though it was almost closing time they hooked me up. Thanks, went for a ride this morning!
excellent service
Professional staff and nice facility
I love the bikes and everyone in the store is so kind and helpful. They never act like they are too busy to help, and they are so knowledgeable. They truly want you to be a satisfied customer. You can also tell that they enjoy working there.
Misty is very knowledgable and helpful! Will definitely go back
I received very good service for a difficult issue with a rear wheel. The rim tape had slipped to the side causing flats with the rear wheel. The mechanic was familiar with the issue and sold me better rim tape that solved the issue.
Overall great store from employees to selection
Well stock store employees friendly and helpful
Great job, completed the repairs even before the time quoted.
The John was very friendly and knowledgeable
High quality
Your customer service is amazing and it's really a pleasure doing business with you.
Amazing customer service by the Manager did a thorough check of my bike helped me out replacing two of my tires. Definitely will be back for my daughter’s E bike maintenance.
Great selection of mountain bikes.
Your repair techs are always friendly, efficient and fast.
Friendly,helpful and very knowledgeable staff.
Went in to look at what was in stock and within 30mins I was walking out with a new bike! Dave did a great job answering my questions and providing valuable information on all my future needs. I highly recommend this shop for all your gear and new bicycle needs!
Friendly knowledgeable service personnel
I like the people who work there and the stuff that is being sold.
The service dept was extremely helpful and accommodating. I was in the middle of a 100km fund raising ride. It was pouring rain, my rear tire was not keeping air. My buddies and I rolled into the shop, soaking wet and dripping water all over the shop. My hands were stiff from the rain and cold so I went to the shop for help. The service tech was so quick to change my tube and check everything out to make sure I had a trouble free finish to my ride. I appreciate the help and friendly service!
Nice guys, no pressure on sales, very professional
Good customer service from the folks at Jax San Clemente. I bought something that wasn't quite right, brought it back in for an exchange, and even though it was a couple dollars more, they exchanged it straight across and I was back in business in no time. They're always helpful, and carry a pretty good stock of bikes and parts whenever I need it.
Service tech helped me immediately and quoted my repair quickly and professionally.
Repair and service is excellent. Thomas is a professional mechanic with good people skills. Thank you
Customer Service was great by Anders in the Long Beach store. He was very knowledgeable about all the choices.
Great customer service with a lot of knowledge.
I was very pleased with the support I had for my off-brand bike. I was afraid that Jax would be unable to help me since I didn’t buy the bike there, but the technicians were very friendly, helping me unload my bike from my car to bring in for inspection on the damage to my tires.
I was patiently supported and offered solutions to fix my tire and one of the solutions would cost me more up front (protection plan) but ultimately be better for me. Initially I declined and the technician happily proceeded with the basic repair, but while he was preparing my work ticket, I had a chance to reflect and ultimately decided on the protection plan. He happily switched up everything to support me.
I appreciate the technical knowledge, but great customer service and willingness to help really matter as well. I believe both happened :)
Everyone was very helpful when picking out the bike. They assisted with the seat and explained all the tips and tricks of my new bike very well
Great store, friendly and knowledgeable staff…Johnny was awesome!