based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Erick Rodas is by far the best bike mechanic in LA!
Service with Eric Rodas, the pro mechanic is excellent— an excellent bike mechanic.
I haven’t looked at the products much the past 2 years due to the covid restrictions, and the restrictive way in which the store was run— too long a wait to get in, etc.
Josh was very helpful in helping me choose the right bicycle and selecting the right components. He is quite knowledgeable and is able to communicate clearly. The service department did a great job tuning the bicycle in a timely manner.
I've been a satisfied customer since 1982 ... simple as that!
A lot of items in stock and very knowledgeable staff
Friendly, quick and easy!
Better inspection to the bike before give it to the customer
Helens cycles was the only store in the Los Angeles area that was able to order the gromet cover that I wanted for my Santa Cruz Stigma. I made an appointment with a mechanic to have the bike get a few component installations that I was very excited about. The gromets arrived within a week! I was very and I drove over (from dodger stadium area) to pick them up.
I left my bike in for a dropper post install, bar change (internal cable routing with the bar) and a new rear derailer cable.
I got a couple of calls from the mechanic saying there was a need for a brake line purchase and that the dropper post install was tricky, but they were finding a solution. I trusted their experience.
I picked up my bike, took it for a quick spin up and down the block said thank you and quickly left for home to try and avoid Friday rush hour (I should have inspected the bike closely), I noticed a few things when I got home.
They forgot to return my handle bars. They said a mechanic that lives near me would can me this weekend to coordinate a pick up (the mechanic hasn't called)
My hydro disk brake levers bottom out even after I've bedded in the brakes and they don't stop me the way they should. Mechanic had to remove the the couplers from the 2 brake lines for some reason.
The cable routing is messy looking. Plain and simple. Cables are unnecessarily long. Why did the mechanic remove the hydro brake line couplers?
The mechanic didn't re install the gromet cover under my bottom bracket. When was I supposed to find out about this? It's exposed. The bottom bracket internal cable routing port is crooked. I can't even put on the cover.
The mechanic had to mickey mouse rig my dropper post. It is a Thomson covert black post, cable actuated. I asked for it to be installed to my SRAM front shift lever. It wasn't done properly.
And last but not least. The mechanic used a gromet cover with a hole that's TOO LARGE for the dropper post cable. The gromet set came with the correct sizes for every port cover on the bike. I'll have dirt and water going into my down tube in no time. Maybe that's why the bottom cover was left off? So it could all drain out 😂 this over sight that's going to cost me time and money to redo.
Worst part is after paying $257.23 is that my bike is still not ready. This is how I commute. I don't have a car.
My fiancee and I got to ride bikes with the owner of Helens cycles during Tour de Austin. He was a nice fellow, I wanted to checkout a new (not so) LBS. Sad to say but I won't be going back.
ALWAYS GREAT SERVICE AND ALWAYS SUPER HELPFUL!! THANK YOU!!
Had what I wanted and the service was fantastic!
Quick, easy and friendly service.
It’s the only “real” bike shop in my area. Everyone is extremely nice, knowledgeable and helpful. A few areas that have been a struggle…There are a few items that you don’t carry that I would’ve appreciated a little more help hunting down (these really cool dynamo powered lights https://www.reelight.com/. I got them now). Hours have become weird during lockdown, so it’s hard to connect with someone when I need something. More options for step through bikes. I was really considering the six three zero, but I want to test ride first. And while the options for knee and back injuries sound cool, you don’t know till you try. Plus after I took lots of time to figure out my best fit, they were always out of those bikes. So I like that I can come in and try the bike at your place. But options and exchanges are limited. I’m probably not your main target (with the step through bike), but I am a returning customer.
Cameron helped me a lot. He is nice guy.
Knowledgeable staff, quality products.
I went to Helen's Bicycles for a tune-up on my bike. The volume of business at the Santa Monica location is very high, which gives you a little indication about the quality and reliability of the service people behind the counter.. While I was there, at least 3 -4 other customers also brought their bikes into the service department for help, and they are well staffed accordingly. There are at least 3- 4 full-time bicycle repair specialists working there, many of whom have been there for a dozen years or more. They are knowledgeable, efficient, and willing to explain everything they do to help you understand and enjoy your bike.
Y'all are great. Great service, great products, and you're quick with labor and orders.
Thanks for helping me with my new bike!!
Loved the store, large, spacious, service was solid and bike came back in perfect shape.
The cost. Maybe it's because of inflation but everything felt really expensive.
Very friendly and accommodating team
Friendly service
Knowledgeable staff and diverse product options
I didn;t ask for the mechanics to build my bike that i had shipped to helens. When I picked it up I was charged 125.00 which I didn't preapprove. Not good customer service.
What do I like about your products and services? Everything. While I was extremely lucky as they told me, I could only have been that lucky because the guys at Helen's were willing to put in the work so quickly after I asked, that it happened. I feel like the first guy in the country with a Crystal White F, maybe I'm not but I sure feel special, and all the staff had such a genuine interest in seeing the colorway on the bike since it was the first one they'd come across, and they kept talking about how incredible it is, which also made me feel special.
Monty was the kindest, easiest person to work with. He clearly thoroughly enjoys his job, and he certainly seemed to really enjoy bringing me the insane amount of happiness that came with my new frame. It wouldn't have been possible without him, and in all my dealings with other shops, despite my phone call possibly initiating the availability when they called Pinarello, Monty called ME back on it, which spoke volumes about him right off the bat. I don't believe I would have gotten this frame if this had happened at any other shop, whether it be someone they would have preferred more, or my appearance not coming across to them as a serious cyclist. I was given the advice by another shop that I should just "take whatever color I can get if I want one of these frames" because they conveniently had a frame in my size, but was a colorway I had no interest in.
Helen's came highly recommended, and I can certainly see why, and will DEFINITELY be the place I get every single bike I ever buy moving forward.
Great service always!
High-quality products, knowledgeable staff.
I ordered and payed for a bike, was told it would arrive on Monday afternoon, I came Tuesday afternoon to pick it up and the sales person went to grab it and couldn’t find it and said it didn’t come in. Friday I still haven’t heard anything from your store, we called and they said the bike was in. The person that sold us the bike had a attitude both times we came back.
Great service. Great selection
Edgar is an amazing mechanic. Serviced my BMC several times and each time the tune up was completed, the gears shift crisply and accurately. I used to drive to Winn's Wheels in Thousand Oaks from MB, but so glad I found a local mechanic. Seth is professional, courteous and respectful. Much needed breath of fresh air compared to a lot of service reps at bike shops that are rude and dismissive. Keep up the superior service Helens.
Great service and well stocked!
Nothing, great store