based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It would be nice if they packaged the basic tools with the bike shipping package. Otherwise it was fast and well protected.
Knowledgeable staff. Not pushy, great advice and explanations.
Flew over from Colorado to collect a bike that I’ve been trying to acquire for a long time.
The experience was seamless, would be happy to repeat again.
Great service, happy customer.
The huge selection of bikes and merchandise.
Everyone was super nice and helpful. The bikes are amazing:)
Great service and explanation of the work.
You are simply the best
Merlin went above and beyond getting me my new ride. Communication was excellent, and was quickly messaged when a small issue was found with the frame. They not only made it right, but then made up for the delay without me ever asking! Top notch service.
Quick and fantastic service. Thank you 🙏🏼
Monty is knowledgeable, patient and such a nice man! Wilbur is efficient and so smart with all my bikes. I always have a excellent experience at Helen’s!
Bike was ready when promised. Store appears to have really good selection of biking equipment plus helpful staff.
Nice people very good service rrecomend
The employees
Excellent service !!! Really loved the new process.
The best place to go for bikes, repairs, gear, etc!
Great service. Great variety of products.
Good selection and service answering questions.
Usually have item in stock
Excellent customer service.
Great customer service and quality products!
The service at Helen’s is outstanding! Josh helped me outfit my entire family with spin shoes and he was so kind, helpful and knowledgeable!
Mike was extremely helpful and he's always very friendly. The problems with my bike date back to Sept 2021, and this time I think you've fixed them! The bike is working beautifully!
Bicycle seat installed not correctly and it came off as I was driving the bike! Can I return it in your Santa Monica store even though it was purchased at the midcity location?
The people are knowledgeable and very nice. The service is also very good.
Ernesto and the other staff were very helpful.
josh was great
It's the great people there!
Knowledge of service, customer service, fast turnaround. I only trust my bike (and my life) in the hands of iMartin.
The persons at Helens are knowledgeable and helpful. The service department does first rate work.