based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable, curteous, and professional... what's there not to like?
Adam at the Santa Monica location is the best. He cares about solving customer needs, knows a lot, nice guy too, besides his Great Neck roots :).
After sales experience was poor. Promised a text for information on shock and tire psi info. Plus they did not give me my bicycle manual. The guy said it was inside the charger box but no dice.
I'lll try to see if Trek can send me one.
Love the staff here and excellent service!
Seth was great and answered all my questions.
good people great service
Products have been reliable; service is friendly & efficient.
CUSTOMER SERVICE IS GREAT. EVERYONE HAS GREAT ATTITUDE. AND I'M GRATEFUL FOR THAT.
Your team that work on the bikes are the best
Wilbur in services is the reason I am a big Helen's fan; he always does a quick (as circumstances allow) and excellent job on my bikes.
Eric in sales, who, I understand has moved on was another person of merit at your facility.
Will always be loyal to a business that has been so loyal to me.
Thank you.
Michael Ferris
You have a large selection of in stock bikes.
Familiar faces every time you enter the store
You guys have the best customer care.
Fast and efficient
knowledgeable and friendly staff. Lots of choices.
Great service from the staff at Helens!
This is the second time I buy a bike here, after checking out stores everywhere from the valley all the way to the OC. Something about this place makes me feel at home. The environment feels really familiar, everyone is genuinely nice and interested in helping out, whether you are purchasing something here or not. Winston was very knowledgeable and honest. He took time to share pros and cons of buying this bike (as opposed to one I had seen at a different store), I never felt pressured into buying something which is what I mainly disliked about other bike shops.
Good selection, helpful and friendly staff.
I have been bringing my bicycles to Helens for a number of years. You have excellent mechanics that do a good job. You have taken excellent care of my vintage carbon fiber Kestrel, my Specialized Alum frame mountain bike ( mostly used for shopping trips and packing up to 60lbs of stuff) my son in laws Cannondale, etc. You have a great selection of tires tubes etc.
I hope that everyone tries to be Net Zero Emission hunter gathers. Ride a bike to do all your food shopping and you will quickly lose the Covid 15 lbs.
Great customer service
I love the staff and the selection of bikes and equipment. The mechanics are great.
Great selection
Great sales guys
Excellent service !! As Always
Helen's has always been my go to store when shopping for bikes and accessories but this was my first time to buy a bike for myself! Always someone else my 1st e-bike too! The store is busy and sometimes sales people are busy but they always acknowledge your presence and let you know that they will be able to assist you when able. Helen's is also in my neighborhood so I feel good about shopping local.
Great service with Gilberto in the bike shop.
Excellent
Great service!
Nice and professional and they actually pickup the phone unlike some other places I called in South Bay. So, Helen's got the order and they completed a great eBike brake tune-up for our Rad Runner the other day! Thank you!
The persons at Helens are knowledgeable and helpful. The service department does first rate work.
Fast service