based on 4834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great people and service!
Very friendly, helpful and COMPETENT. Helen’s is not the closest bike shop to me, but it’s the one I trust.
Monte was incredibly helpful and worked very hard to assist me.
I live my new Cannondale and will absolutely recommend Helen’s to everyone.
Thank you!
George
I was looking for some very specialized Shimano road bike components and sent an email to Jay, expressing my interest in buying them from Helen's. He responded promptly and introduced me to Adam Lasky. Adam was very responsive and crafted a very workable solution. Most of the items were in stock, which was great, plus he was able to secure almost everything from Shimano. The last item was not going to be available until March 2023 so he located them elsewhere and provided that information. I was able to get them to complete my purchase.
Many thanks to Adam and Helen's for making it happen.
Bob Levy
Monte was great!
Great service and selection!!! Excellent team. Very knowledgeable and passionate.
Josh helped us and provided us with helpful insight in purchasing locks.
We had a great experience purchasing our new Pinarello bikes. Both Mike and Brady were excellent in answering all of our questions and making sure that the bikes were ready.
I decided that I needed some spacers for the stem after I took my first long ride. I called them and they made it easy to purchase them over the phone and just shipped them to me, top-notch customer service!
Very patient, professional and fair. Brady was great with my son in picking the right bike. Mike, the manager was very helpful and made my son feel special for his birthday.
great service, very responsive, know their stuff
Customer service is great. Appreciate the support, knowledge and friendly attention whenever I go to the store. Great folks.
Excellent customer service and items were in stock.
Great Staff. Great Service.
friendly staff, quick service :)
Excellent service on a recent visit, wonderful communication and wonderful staff
Great service! Very helpful staff
All.
You have the best staff in LA...!!
FAST FRIENDLY SERVICE
The sales man had great knowledge and didnt try to sell me on the most expensive item, and made sure my neeeds would be met by the items purchased
Friendly and helpful staff with well stocked products. The store had everything I was looking for.
Nice friendly willing to help.
Very knowledgeable and friendly staff.
I never find folks at Helens very keen to jump in and be helpful when I walk in.
Great customer service!
Nothing was really wrong! Very nice people were there. 🙂
I've been a customer of Helen's for going on 12 years and I have to say that I like everything about the company. And of course the staff is the very best!
Great attention to detail. Customer service excellent
The customer service 🤗❤️
Quick service with a great smile definitely will come back when I need a new bike or service.