based on 1605 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, professional and overall pleasure to deal with. My bike was fixed in a day and I received a text that it was ready. Love Helens!
You guys are great. We sorely miss the Helens shop in the Marina but were very well taken care of by Greg and the team at Manhattan Beach and plan to do a lot more of our LBS business there. Thanks again.
The staff guided me through the selection of bikes and the functionality of each bike I looked at.. Finally, when the bike I choose wasn’t available, the sales person ordered the one I chose.
Your service was very good.
Helen’s Cycles has a great assortment of bikes including the specific one I had hoped to find. Many accessories are available in the store. Safe COVID distancing is provided for customers while shopping.
Helen’s has knowledgeable and friendly staff, answering all questions and adjusting my purchased bike to my height and their standards. Opportunities to “try out” riding potential bike purchases are available behind their store.
Honest and good service.
I love this place!
Freddie went out of his way to make sure my bike was fixed correctly.
Grate staf
Actually you may be the best run place I have been in during the last year.
Great selection considering how low inventory is for bicycles during COVID. There were 2 or 3 options for my height (Men's Sm/XS).
Very helpful and the shop is very nice!
The staff is incredibly helpful and enthusiastic. I felt like they were trying to find the right bike for me and not just selling the first I was interested in or the pricier one. We bought three family bikes, and now ride all the time. We love them!
I Martin is an institution! You have great people in sales and service! I love this bike shop! Bought tough new MB tires and shoes during Super Bowl. Don't even care who won the game. See ya on the mountain!
Rob Ramsey
I like the staff.
Great service! Great Store!
The staff as usual at Helen's is friendly, knowledgable and helpful. Their mechanical and repair department is very talented and diversified but one mechanic and technician, in particular, is the best I've used over the years, and that is Gilbert.
As far orchestrating and helping all around in any area Monty is the master conductor and an outstanding source for answers and advice sought.
Great salesman. Very nice and informative
Great service. Quick, simple. And good COVID protocols.
Great service and nice amount of products.
The top quality products and friendly service
Staff was absolutely wonderful, Ernesto, Viviana, and Scott. Highly knowledgeable about product THE BEST. Thanks so much 👍👍👍we will be back when ready for another bike
very friendly store staff
Great mechanics that I trust
Good service!
My bike is in great condition after the tune-up.
Picking up the bike was more difficult. First attempt the cashier was out to lunch and they couldn’t do it. Being out to lunch is fine, please update your website to reflect these hours you are closed. Second attempt my wife made successfully, but there appeared to be a lot of confusion as to where the bike was. I’m a big proponent of buying locally and not on the internet, but please make the experience have less friction
Very helpful and accommodating. I'm a new bike owner, so they made the while buying process very simple!
You did not disappoint me - that is not the question that was asked.
$180 Ultra Tune Up completed 1/30/21 at the Manhattan Beach store. While riding my bike on 2/5/21 the rear derailleur snapped off and fell into the rear wheel with the chain and destroyed the rear wheel. I was fortunate not to be injured because I was traveling at 23 mph at the time along PCH in Malibu. The bike stalled suddenly and could have easily travelled into traffic. I will return the bike to Manhattan Beach on 2/6/21.
Pros - excellent service, Eric times our bikes beautifully
Cons - limited stock