based on 5026 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and efficient service - had a bike flat tire (a very large nail) when I was out and about and was able to get it fixed almost immediately after walking the bike there. Nice people.
Great customer service. Lots of variety of products.
Great service! Pricing for a basic tune up was a bit pricy.
Knowledgeable and friendly customer service.
Happy to have you.
Stellar service. Leo has serviced multiple bikes for me, his work is outstanding but his initiative is unique. I had my son's bike in for a gear adjustment-the handlebar tape had exceeded life expectancy and was hanging off the bar. I had not requested him to service that component, I watched as he grabbed a piece of tape and gave the bar tape a couple of extra months.
Very impressive-going above and beyond.
I'm looking forward to my once yearly summer overhaul.
you guys have high end frames and parts that simply nobody has - this is what makes you necessary for me - you also have pretty cool people working for ya!
Staff is always very helful in person r on the phone. Eric was a great help!!!
the best quality, and good prices
Amanda is full of knowledge and always willing to help. All the staff are quite friendly and helpful.
All the staffers are knowledgeable & friendly.
excellent.
Everyone was friendly, knowledgeable and helpful!
Leo was super responsive and friendly.
Just the best bike shop and staff in Santa Monica. Always helpful, great products.
Efficient and friendly
Everyone at Helen's is very helpful. I'd to see the opened hours to be longer.
the BEST customer service
Very friendly. Serviced my one clip with charging. I had to make a purchase to show my appreciation.
Jack was super helpful.
Monte and Jay. All pros. Knowledgable. Friendly. Efficient. Fast.
Great selection and helpful staff
Everything was great excellent attention and the bikes were exceptional!!
Very kind and helpful staff--all pros. Good rapid service. Careful social distancing.
All the right stuff.
So amazingly patient and helpful with me as I wasn’t totally sure what I was looking for.
Great service. Frank was really helpful in helping find a bike and describing the differences.
The accessories markup vs Amazon is a little crazy though. :)
My brother and I came in last week to replace our bikes that we're sadly stolen a few months ago :( We got there right at opening (11 am) and were immediately greeted and welcomed in by Eric and another team member. I've always found bike shops to be really awesome places full of really awesome people but Eric took it to another level. His advice, wisdom, and honest opinions made our experience top notch. He was patient as we test rode a few times and it was clear it was very important to him that we found the ride we loved. He listened to our needs and respected our budget all while fitting us both into some GREAT new bikes. He definitely made a return shopper out of me - can't wait to come back. Helen's is the best.
Everything! Great bike shop.
Great people to deal with
Amazing customer service. Highly knowledgeable and friendly! If you need repairs or gear this is your spot - other bike shops don’t compare. Greg is super helpful and patient and helped me with a lot of cycling questions he was great as was rest of staff!