based on 1627 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Employees were friendly and helpful, store full of every variety of bikes and everything you'll need to have a fun and safe ride.
Great products! And the staff was awesome! We LOVED Frank who was knowledgeable and personable. Great experience at Helen's! Also appreciated how COVID19 was handled - felt comfortable!
Thanks!
Appreciate the quick turnaround on my tire.
Like the people: Monte, Wilbur, Adam and so on, all great folks to work with.
Your prices. Quality and service
Friendly, helpful and super quick with service.
I have been in there a few times just to look around and every time Alex is the one to help me. He always made it so easy to find what I want even when it finally came down to buying my bike. He was super patient every time and always answered all my questions. He really does a great job and is always really nice and helpful
We just bought two Electra bikes. The service was great and we’re very happy! Went bike riding today:)
Edgar
Great service overall. Excellent prices, local business.
Perfect service
I got the $150 tuneup but my brakes are still squeaking loudly. I was surprised at that. I called and someone told me to bring the bike back in to have them look at the brakes. So hopefully they can make it right.
If you don't have a product, it can be ordered. Staff was very helpful and informed, I most definitely will come back to this store.
Communication. It’s been difficult to reach you just went to pick up bike and it wasn’t ready after initially thinking it would take 2 weeks.
The service team did a great job with my bike.
Great staff. Quick, efficient turnaround.
Always spot on
treat clients of all ages and genders better
I appreciate having a rep help fit me to a bike and get me started on my Cycling journey!
Love Helens! Best bike shop in LA!
Everyone was wonderful! Drop off and pick up were easy and felt totally covid safe. And everyone was SO nice! Will absolutely be using them in the future!
I took my bike in for cleaning/service and could not be happier with the whole experience.
The staff is always professional and kind. The guys in the shop do phenomenal work and had my bike looking brand new in no time!!
Good product range, excellent repair work
I like the quality bike service, especially from Edgar.
I'm really disappointed with the information abut the bike warranty,, the sales rep give me the wrong information about it,, the customer service with the same guy very poor, zero actitud,
Poor comunicación,,
Your sales rep need to change his attitude as a sales rep
The Santa Monica store is always stocked with amazing gear and the staff is always helpful and knowledgeable.
Very friendly and very helpful service
The employees
Cycling products!
A little less intimidation from sales team for people that don't know that much about bikes or cycling.