based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The passion your employees have for cycling and your products
Friendly informative sales people.
Could increase kids bike chiices. But very happy. Thanks
Great employees and great service. Good selection of products for biking. And e cellwnt bikes.
Super easy drop off, just rolled up, gave my phone number and name and dropped off my bike. So convenient! Got my bike back in brand new condition!
They fixed a shifter problem that the Helens in Venice said was unfixable
Great customer service! Super helpful.
My salesperson, Alex was most helpful in describing the various bike racks that were available and suggested one that meets my needs. He was also very helpful in assembling and installing the rack on my vehicle.
Ed is a great mechanic. I love working with him. He's very customer oriented, friendly, helpful, and takes great care of my road bike.
Awesome local bike shop. The staff is helpful and they know their stuff. Great selection of bike accessories.
The staff were very friendly and helpful and the store was presented nicely
I did not get a reciept for my favorite bike when I dropped it off but was promised a text receipt soon. 4 hours later I called and finally got someone to pick up and they yelled at someone else about my receipt and then I was told it would be sent soon. 30 minutes later I got a text, (Thank you for shopping at Helens" was all it said. A bit later I got a call from Jay and that impressed me. I told him about the text and he said he would send me an email receipt. That never happened. Jay said He would check into getting my part fixed at Cannondale and called 3 days later which was nice but I missed his call and had to call back.It took 20 phone calls over 2 hours to finally get someone to pick up. These are the things I would improve. Helen's is an important asset to L A and I hope you're around for a long time. Since I'm communicating I'd like to spread the word that L A is a ripe location for a year round bike resort with a lift or shuttle. It would keep people from building their own trails and jumps. Somebody could make a lot of money and sell a lot of bikes.
I bought a Trek Bike (2021 EMONDA SL 5 DISC CARBON BLUE) online and picked it at the Santa Monica store. The people who work do not treated me well. They do not gave any information of the bike. I was very disappointed.
Service was excellent.
I have been a customer for 20 years and never had any bad experience. Thank you
Over charge on shipping compared to other shippers.
Friendly service and lightning fast shipping. If you are in a crunch before the the season, you can count on this place. Needed a 100mm Bontrager XXX Blendr Stem (SOLD OUT EVERYWHERE) and Jay at Helen's hooked me up! California to NJ super quick.
Greater selection of road bikes and mountain bikes....need more of a local bike shop feel too. Nevertheless, you guys are still better than most.
The bicycle was a birthday gift for my grandson.
The front reflector mount was damaged and would not stay in place .
This is a potential safety issue and the unit should have been more thoroughly QC inspected before pick up.
When I called in the first contact sugges tree Ed that I had damaged it which was insulting.
when I spoke to your manager I was told that I had to come back to the store which is not convenient
Rather than simply mailing me a replacement.
Not what I expected from Helen’s.
Buying local and good selection.
Great products, great service!
easy navigation of website and loved that the bike was ready to go and we just drove up and picked it up
I sent two email requests to cancel my order with no response. I also called spoke to someone to cancel my order and my order still hasn't been cancelled.
Helen’s Cycles is the quintessential Independent Neighborhood Bicycle Dealer. One of the things I appreciate the most is the solid sense of community embraced by every employee at Helen’s Cycling and I. Martin.
Rarely do they not have what I need. And most times I go in there they have what I didn’t know I needed.😜
High quality products, and expert sales staff.
I ordered a gift card for my daughter who is a customer of yours (Martin store)...she speaks very highly of your operation and that's enough for me...if I ever re-locate to the LA area I'll be a customer too.
Steve Eisen
The Store had a very wide selection of bycicles and accessories, I was allowed to test drive the bycicle, and the employee was very very helpful and clearly knowledgeable about bycicles, and helped me pick out accessories and such for my bycicle, helped us understand how to use it, and was very kind and helpful in explaining everything, as well as the process of insuring the bycicle and the process of using that insurance in other places. If I need a bike or repair I will definitely go to Helen's.
great customer service and great job done on bike.
Product availability and helpfulness of staff.
You guys are fast and reliable providing excellent customer service!
Great service!