based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Seth was fantastic in helping us pick bikes! Sending the hubby over to get his soon. Thank you!!
everything happened exactly as they said it would -- on time, safety precautions in place, and easy follow-up via text/email notifications.
Personal touch. Sales and tech people are approachable and get help when they don’t know answers. All are cyclists, which helps a lot.
Waiting time is horrible! While other people (who I guess are employee’s friends) can come and go
Frank and the team at Helen’s was fantastic to work with.
We found the bike my son wanted and was in and out in under 20 min!
Customer service
Helen's is the best! I do all my cycle shopping here. Jay, Monty, Chris and the whole team are amazing!
Quality & Good Service,,,
Service on my bike was very fast and easy for us, very satisfied. Prices are a bit high, but worth it for the speed and quality of service.
efficient
Local, friendly, knowledgeable customer service. Prices are pretty good and you carry a pretty good selection for a small shop.
Services are great and staff are very friendly.
The employee who helped me pick out my bike was extremely knowledgeable and super helpful!
Frank was so incredibly knowledgable and patient with us as we tried two different bikes. He answered our clearly beginner biker questions in a way that made us excited to start riding.
Friendly snd helpful staff.
Incredibly thoughtful and helpful staff. Services performed ahead of schedule. Audrey and Amanda were exceptional and really helpful, and especially kind and understanding with our special needs son getting his first bike.
Seth True was very helpful
Thank you. All was great. Name removed
You guys are awesome! You should have a way of leaving a tip! Thanks for being open during this crazy pandemic and for all you do. Much appreciated.
Great service
Service was great. Friendly and knowledgeable.
The staff is terrific both personally and professionally. They always make the extra effort to be helpful whether I'm shopping for an item or having my bike serviced.
Everyone was very helpful and I found just what I needed
Everything, it’s the culture of the shop that has me hooked. The products are all superb, those being bikes and everything else along the walls and sections of the store. The services? Don’t even get me started. You walk into Helen’s knowing immediately that whatever you need help with, surely you’ll be able to get it because the staff members care and want to assist you in any way possible. It’s like having a family away from home. It’s exceptional is what it is. 10/10.
First of all we found the bick that we were looking for, second all the stuff who work there are very helpful and carry to satisfied their customers. Their welcoming vibe wanna make to go back anytime without hesitating. You guys are the Best!
Poorly organized operation. Too busy to effectively take care of customers.
The service, individual help, and friendliness of the staff at I Martin is top notch, the best. I recently bought a Trek Powerfly 4. This great service team, Amanda, Scott, and Audrey were all super patient, knowledgeable, and helpful to me.
I was trying to decide between 2 different Trek bikes. That took me a few days to make my decision after many test rides and even more questions. They never rushed me and more importantly were patient and knowledgeable when I had lots of questions. I was moving from a racing bike owner to an ebike potential owner and knew nothing about ebikes.
I now know much more about ebikes and so I bought my Trek ebike from this great group of wonderful people.
I am now a loyal customer of IMartin bikes.
Travellenfree
Friendly and knowledgeable staff. Good communications
Fast shipping for my online order!
Great service!