based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helen's steered my right when I bought my road and mountain bike. They have been great with service. Just brought in my road bike. Got an assessment and probable repair need. I got the bike back in a day. It was much less than anticipated. Gil (now in SM after years in Westwood) the mechanic checked it out and determined the repair was simpler than he thought it would be.
We dropped off a bicycle for service that we bought at Helen's ($5000) last February. Helen's offered free tune ups for 1 year. We dropped off the bike and was informed that it would be over a week for the service to be completed. Okay. A day after the service was scheduled to be completed, we called to inquire as to why we hadn't been informed the day prior about the status of the service. We were passed around to about 2-3 different people before we got someone to help us. The person we ultimately talked to said that they "found" the bike, and the that the service hadn't been completed. The same person committed to having the service done by 3:00PM and that Helen's would "text" us when the work was complete. We didn't receive a text. We called an hour or so before closing and was informed that the work was complete. We picked up the bike and was pleased that: 1) There was no damage, 2) The tune up seemed to be complete.
Look, manage your workload and keep customers informed. Our negative experience was a result of a dereliction of both. We bought a $5000 bike (actually 2 on the same day). Please treat your customers with same respect after the sale as you do before.
Great service
Great products
Friendly and knowledgeable help from Greg.
Fast service - items in stock
Will plan on buying our néw bikes when new shipment arrives in February.
We have been buying bikes from you for over 20 years. I trust iMartin implicitly. I love the Trek bike you sold me over the weekend. Can't wait to get back to biking!
Always a great and friendly service!
Bought bike and head asvories, horn and mirrors. Great selection and service
Great technical service, everything well organized, great merchandise
Nice selection and quality products
Great service, great knowledge and great people in general. You're treated w/ love and kindness know matter what your level of experience is in the biking world.
Scott, Ernesto and Leo went above and beyond to help me w/ repairing my bike as an inexperienced MTbiker and I am very appreciative of that.
Shop no where else!!!
Very attentive
Friendly and knowledgeable staff, well-stocked store. Took my hybrid bike in for the Ultra tuneup, new brake cables/pads. It's now riding, shifting, and braking perfectly.
Extremely good adherence to COVID-19 regulations.
Excellent service, would recommend to all my friends and family
Milton is the best mechanic in Los Angeles!
Friendly, knowledgeable and courteous without trying to sell you something you don’t need. Products are a good range from affordable to high-end.
Super professional and friendly staff. Great service. Great selection of products.
The All Staff are very accommodating.
Disappointing pre-sale. Unfriendly service. Not up front with policy.
Frank was extremely helpful and gave me all the options that I needed for buying a new bike. I love this place!!!
Very helpful staff. Professional and no "hustle."
I was looking for a trek verve 2or 3 in a small & my daughter found this store so, I call and they had the bike, yay !!!
Adrian, was able to put the bike on hold for me without any issues. I traveled 2.5 hours to get this bike for my daughter
I had a service appointment, and they delivered what they promised.
Great personalized service and selection of products!
You have all the options available and people at Helen’s Cycle are polite, professional, and
personable.
best cycling shop in Los Angeles. Going in there you know you'll get great service and it's like talking w/family.
I called for a bib short and they told me they have it in stock, but when I got there it was another brand that they tried to sell me, waist of my time, then I ordered it on line and after a day they told me they don’t have it in stock!!!!
Also they have not refund my money yet and they should of refunded right away.
Knowledgeable, friendly staff
Very kind and helpful staff. Limits on customer counts to improve health safety. Very knowledgeable service team and supportive with all requests.
A awesome bike and the Serice was great!
Thanks for fixing my bike!