based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and Kind
Every time I go there the people are friendly and efficient.
My bike is great but I got a free tune up so I took it in and it is even better.
Thank you guys!
I brought my bike in to diagnose and repair a loud "thunking" noise from the bottom bracket region. Although the shop was busy that day, the technician quickly put my bike in the stand, figured out what was likely wrong, recommended the proper service, and cleared me to continue riding the bike until my service appointment (3wks ilater).
After receiving my bike back, the mechanic went over the source of the problem with me, gave me some home-mechanic advice, and recommended the correct polish for my paint type (matte).
I had a full bottom bracket service and "ultra tune up" completed to give the mechanic an excuse to open everything up and search for more sources of the clunking sound. i highly recommend this tune up - the bike is now running better than ever!
Have a nicer customer service)
Friendly and knowledgeable staff. Good selection of products.
Helen’s and I. Martin staff are very friendly, are very informed as to products and services. I have been going to Helen‘s for over 10 years and they always provide friendly useful information and services I highly recommend them.
Professional service, great selection, and fair prices. All one’s cycling needs are at I Martin.
Customer service, on-site repair services, variety accessories
The best is the personal attention and knowledge of all the products.
Professional service and expertise
Great guys. Always make me feels like family. Always recommend you. Happy New Year, Maurizio
Excellent service as usual no complaints
Great service department!!!
You are easy to deal with, do what you say you will, and know your stuff. I think the prices are a bit high, but I'd say you earn it.
Knowledgable, Reliable and Professional Staff
Wide choice and excellent knowledgeable salespeople. Top notch repair staff.
Friendly attendants. Impeccable quality service.
Good customer service and quick turnaround
very helpful, very fast, very professional.
The people!
Amanda helped us and found the bike we needed (and had searched for) within 10 minutes. She knew all the answers to our questions. Highly recommend!
Helpful service!
Love the bike rack that was recommended and the friendly and helpful service. Surprised me when I went to get it that they put it together and and on my car for me and showing me how it works . Didn’t have to learn it on my own.
I appreciated the help and response to come in and test out the new bike! Everyone was helpful and considerate. The quality of the bike and price was totally great! My neighbor recommended I go shop at Helen's and now I surely will say that to others!!
Great selection of products and reasonably priced services
less waiting
Friendly and knowledgeable staff work at Helen’s. After shopping there I feel as though I want to ride my bike even more!
I was given a motorized bike for Christmas and needed to obtain a few items to enhance the safety factor. Being in the area was a factor, but the real pleasure and surprise was that Ernesto noticed I was looking a bit perplexed and came over to offer his help, without me having to stop and ask anyone. He listened and then offered suggestions, which have worked out great. In a service society, your establishment not only offered service, there was no pressure, no sense that one product was being pushed over another - it was unbiased and designed to fit my needs. The store is well organized, lots of open space and bright and welcoming.
Leo is great!!!
Your organization is great !
Very happy buying and servicing all my family bikes.
All 6 bikes were purchased from you.
Keep doing what you do best, Bicycles !
👏🏼👏🏼
Great service, informative staff. I love this place.