based on 4836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Communication. It’s been difficult to reach you just went to pick up bike and it wasn’t ready after initially thinking it would take 2 weeks.
The service team did a great job with my bike.
Great staff. Quick, efficient turnaround.
Always spot on
treat clients of all ages and genders better
I appreciate having a rep help fit me to a bike and get me started on my Cycling journey!
Love Helens! Best bike shop in LA!
Everyone was wonderful! Drop off and pick up were easy and felt totally covid safe. And everyone was SO nice! Will absolutely be using them in the future!
I took my bike in for cleaning/service and could not be happier with the whole experience.
The staff is always professional and kind. The guys in the shop do phenomenal work and had my bike looking brand new in no time!!
Good product range, excellent repair work
I like the quality bike service, especially from Edgar.
I'm really disappointed with the information abut the bike warranty,, the sales rep give me the wrong information about it,, the customer service with the same guy very poor, zero actitud,
Poor comunicación,,
Your sales rep need to change his attitude as a sales rep
The Santa Monica store is always stocked with amazing gear and the staff is always helpful and knowledgeable.
Very friendly and very helpful service
The employees
Cycling products!
Such kind, professional service. I could tell instantly I was getting help from people who were passionate and knowledgeable about bikes. I haven’t had a new bike in decades. I’m excited to ride this bike and go on bike rides with my daughter.
Great and reasonably priced products and unwelcoming and knowledgeable service.
In Sept. 2020 I went to get a bike for my husband and the sales person (male) put in a request at another store to inquire about a bike because the Manhattan Beach store was out of it. Never heard back.
Quality and service from staff.
The staff if very professional and they know the products very well.
Seth was helping me with some of my issues regarding sweat on my bike cause of the trainer it’s on. He knew exactly what I was talking about!!! I got the right product and a knowledgeable salesperson. You got a true gem with Seth!!!
No one returned my calls and sometimes associates are very slow in recognizing our needs.
The staff is amazing, knowledgeable, helpful and friendly. I love this location, it has all the things I was looking for in the best variety.
It was very nice sales
He straight show us the bike my daughter looking for. Thank you
Quality
Very professional. Helpful. Enthusiastic.
I was very happy with all the trasaction . highly recomended shop.
att
Customer service
If you don't have a product, it can be ordered. Staff was very helpful and informed, I most definitely will come back to this store.